FTC Learning and AI Process Improvement Specialist, EU Learning

Amazon is hiring an FTC Learning and AI Process Improvement Specialist, EU Learning. Level rates it ; you can apply on Level.

Level's read on this job

Works on AI ●●●○ is how Level rates this role: the daily work is on AI products, without building the model.
Tools and skills the posting cites include Sagemaker, AI Tools and Automation Tools.
Level files it as a mid-level role.
Level lists 22,000+ other open roles at Amazon.
The role was posted within the past two weeks.

AI in this role

Design learning programs and drive operational improvements by embedding AI fluency and automation tools into workflows.

sagemakerai-toolsautomation-tools

ai-literacylearning-designprocess-improvementlean-six-sigmaworkflow-mapping

We are searching for a versatile Learning and AI Process Improvement Specialist who can operate at the intersection of learning design, artificial intelligence, and operational excellence. The successful candidate will bring a blend of technical fluency and program management rigour to drive measurable improvements across how we develop, deliver, and scale learning experiences for our customers.

This role sits within the EU Learning Paths and Programs team within EU Learning, and is central to accelerating how AI is embedded across our learning ecosystem, both in the programs we deliver externally and in the tools and processes we use internally. We need someone who is equally comfortable facilitating AI literacy initiatives to our customers as they are mapping workflows and eliminating inefficiencies. The right candidate sees AI not as a standalone discipline but as a lever for continuous improvement and customer impact.

Key job responsibilities
Learning Program Development and Delivery: Design and maintain scalable learning programs that build AI fluency across diverse audiences. Assess needs through data analysis and stakeholder engagement, applying adult learning principles to create engaging content driving measurable skill development.

Process Improvement and Operational Excellence: Identify and improve operational processes using Lean, Six Sigma, or similar frameworks. Map workflows, define KPIs, and implement solutions that streamline operations. Leverage AI tools, automation, and data-driven insights to enhance productivity and eliminate low-value manual work.

AI Strategy and Enablement: Serve as subject matter expert on practical AI application in learning and operations. Evaluate emerging tools and platforms, translating complex AI concepts into accessible, actionable guidance for all stakeholders.

Program and Stakeholder Management: Manage multiple concurrent workstreams from scoping through delivery and evaluation. Build strong cross-functional relationships, influencing decisions through clear communication and data-backed recommendations.

Measurement and Continuous Improvement: Establish metrics frameworks to assess program and process effectiveness. Analyse operational data, benchmark performance, and report impact to leadership, driving a culture of continuous improvement.

About the team
The Learning Paths and Programs team designs and delivers end-to-end learning experiences that equip leaders and associates with the capabilities they need to succeed. We operate at the intersection of learning science, technology, and operational excellence, and we are committed to raising the bar on how learning is designed, delivered, and measured. We are customer-obsessed, data-driven, and passionate about using innovation — including AI — to create learning programs that scale and make a real difference.

Basic qualifications

- Bachelor's degree or equivalent qualification in Math, Engineering, Science or Business
- Experience defining program requirements and using data and metrics to determine improvements
- Master's degree in engineering or equivalent, or experience using AI-assisted development tools in academic or professional settings
- Experience in learning design, learning science, instructional design, educational psychology, or a similar field
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Experience working with and influencing senior level stakeholders

Preferred qualifications

- Bachelor's degree or above in computer science, computer engineering, or related field, or experience with AWS services including S3, Redshift, Sagemaker, EMR, Kinesis, Lambda, and EC2
- Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma
- Experience in an operational role, or experience in logistics

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

FTC Learning and AI Process Improvement Specialist, EU Learning at Amazon rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

FTC Learning and AI Process Improvement Specialist, EU Learning is an open job at Amazon.
Level rates this role AI Level 3 of 4: Works on AI.
The role is based in LU, Luxembourg.
The job was posted on October 6, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

AI LiteracyLearning DesignProcess ImprovementLean Six SigmaWorkflow MappingSagemakerAI ToolsAutomation Tools

Questions you could be asked

Tell me about a project where ai literacy was part of your work. What did you do?
Tell me about a project where learning design was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?
Tell me about a project where lean six sigma was part of your work. What did you do?
Tell me about a project where workflow mapping was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: AI Literacy, Learning Design, Process Improvement, Lean Six Sigma, and Workflow Mapping. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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