GBS Customer Support Rep II

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Job Description:

The GBS Delivery Information Administrator,  is responsible for package investigations, damage assessment, and claims management, using internal systems to track packages and locate proof of delivery for customers while consistently providing the highest level of service. The role also involves filing and maintaining records, preparing reports, and communicating with customers regarding claims. In addition, works with other departments both within Spain and internationally.

Requirements:

Fluency in Spanish (spoken and written).

A good level of English (spoken and written) preferred

Strong customer service skills.

Excellent communication skills and the ability to interact effectively with people at all levels.

Ability to work independently as well as part of a team.

Ability to perform well under pressure.

Systems proficiency in Microsoft Office applications.

Education: High School Diploma or equivalent.

The role will also include making outbound calls.

Employee Type:
 

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