UPSGBS Intermed A/R Associate
UPS is hiring a GBS Intermed A/R Associate. Level rates it ; you can apply on UPS.
Level's read on this job
- Level rates this role Little AI ●○○○: aI is not part of the work.
- The posting mentions Excel, customer support and accounts receivable among its tools and skills.
- Level classes it as a mid-level role.
- UPS has 2,100+ other open roles on Level.
- Posted within the past week.
AI in this role
Handle inbound and outbound customer calls, process payments, and manage accounts receivable workflows.
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Job Description:
This individual will be responsible for processes within the US & CA regions:
- Handle inbound calls from customers in the United States to assist them with updating banking information or processing one-time payments.
- Execute process-related macros for different countries.
- Make outbound calls to support customers in updating their payment information.
- Prepare and issue letters through internal systems to inform customers of their account statements.
- Process disputes, balance reviews, and adjustments as required by the respective workflows.
- Senior-year student or graduate in administrative or related fields.
- Mandatory English proficiency: Intermediate level (65% - 70%).
- Intermediate Excel skills and knowledge.
- Punctuality and strong sense of responsibility.
- Ability to work effectively in a team environment.
- Assertive and professional communication skills.
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
How we rate this
GBS Intermed A/R Associate at UPS rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where customer support was part of your work. What did you do?
- Tell me about a project where accounts receivable was part of your work. What did you do?
- Tell me about a project where billing was part of your work. What did you do?
- Tell me about a project where communication was part of your work. What did you do?
- Walk me through how you've used Excel in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Customer Support, Accounts Receivable, Billing, Communication, and Excel. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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