GBS Service Parts Logistics CSR

UPS is hiring a GBS Service Parts Logistics CSR. Level rates it ; you can apply on UPS.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
The posting mentions customer service, logistics and problem solving among its tools and skills.
Level classes it as a mid-level role.
UPS has 2,100+ other open roles on Level.
Posted in the last few days.

AI in this role

Handle urgent transportation needs and provide customized logistics solutions for strategic customers.

customer-servicelogisticsproblem-solvingcommunication

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Job Description:

SUMMARY:

The (SPL) Service Parts Logistics Customer Service Representative handle urgent transportation needs for strategic level customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The SPL Representative takes incoming calls, emails, and instant messages from warehouse customers to deliver goods with customized solutions. Typical customer expectations can be to have repair parts delivered from a warehouse to destination within hours.

QUALIFICATIONS AND REQUIREMENTS:

Skills, Knowledge, & Abilities:

The SPL representative is customer focused, service/detail oriented, able to multi-task and make decisions that help serve our customer’s goals.
Should be problem solvers, able to troubleshoot urgent situations and provide custom transportation solutions. Representative can be called on to identify problems with existing transportation orders and get the shipment moving to the correct destination quickly.

REQUIREMENTS:

Open to all skills
With good communication skills
With flexibility in schedule and work set up (24/7)

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

How we rate this

GBS Service Parts Logistics CSR at UPS rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

GBS Service Parts Logistics CSR is an open job at UPS.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in PH - UPS INTRA ASIA HUB (PHMAI).
The job was posted on November 5, 2026.
Seniority: mid.
Applications are handled by UPS. Apply on UPS

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer ServiceLogisticsProblem SolvingCommunication

Questions you could be asked

Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where logistics was part of your work. What did you do?
Tell me about a project where problem solving was part of your work. What did you do?
Tell me about a project where communication was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Customer Service, Logistics, Problem Solving, and Communication. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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