Global Mile Operations Specialist, OTIS Operations

Amazon is hiring a Global Mile Operations Specialist, OTIS Operations in Beijing, China. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include Excel, WMS and logistics.
Level classifies it as a mid-level role.
Level lists 21,000+ other open roles at Amazon.
The role was posted within the past two weeks.

AI in this role

Manage outbound fulfillment operations, track logistics metrics, and collaborate with 3PL partners to drive performance.

excelwms

logisticsoperationsdata-analysiskpi-trackingvendor-management

Amazon Global Logistics partners with third-party logistics providers (3PLs) deliver flexible, scalable fulfillment solutions that complement Amazon's core network. Our Fulfillment Center handle end-to-end operations — from Inbound receiving and stow, to Outbound picking, packing, and shipping — serving millions of customers worldwide.
We're seeking a highly driven and motivated individual with operational logistics experience and an innovative, hands-on approach to join our OTIS Ops team. This role involves daily operational task resolution and continuous communication with 3PL providers and Amazon teams — to drive KPI performance and operational excellence.
This is an opportunity to be at the forefront of fulfillment center operational transformation, working with logistics operations and driving meaningful improvements at the fulfillment center.

Key job responsibilities
 Provide reactive and proactive support to 3PL providers and Amazon internal teams on outbound operations
 Resolve daily operational challenges in collaboration with 3PL partners and Amazon stakeholders
 Monitor and track outbound metrics management (e.g., ExSD Miss, Pick Short, SLA compliance); support data collection, analysis, and improvement plan execution
 Support WMS new feature testing (UAT/PVT), bug reporting, and on-site rollout
 Draft, maintain, and roll out outbound SOP/SJI; deliver training to 3PL associates
 Support the launch and testing of new outbound projects and features at the 3PL site
 Communicate with 3PL partners and internal teams on issue escalations, corrective actions, and project updates

A day in the life
You will work closely with the Outbound Program Manager at the 3PL fulfillment center. A typical day may include: testing a new WMS feature and documenting results, analyzing outbound metrics trends to identify root causes and implementing improvement plan, training 3PL on updated SOPs, coordinating with internal Amazon teams to resolve an outbound exception case, or preparing data for a weekly business review. No two days are the same — you will need to balance reactive problem-solving with proactive improvement initiatives.

Basic qualifications

- Experience in operations management
- Experience with data analysis and basic Excel skills
-  Strong communication skills in Mandarin Chinese and English (daily working level)

Preferred qualifications

-  Experience in 3PL/external fulfillment, Amazon FCs, or e-commerce warehousing
-  Familiarity with WMS; UAT or feature rollout experience is a plus
-  Knowledge of Lean, Six Sigma, or DMAIC methodology
-  Technical skills such as SQL, Python, or process automation tools
-  Experience in stakeholder management across multiple teams and organizations

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Global Mile Operations Specialist, OTIS Operations at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Global Mile Operations Specialist, OTIS Operations is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in CN, 13, Beijing.
The job was posted on October 13, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

LogisticsOperationsData AnalysisKpi TrackingVendor ManagementExcelWMS

Questions you could be asked

Tell me about a project where logistics was part of your work. What did you do?
Tell me about a project where operations was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where kpi tracking was part of your work. What did you do?
Tell me about a project where vendor management was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Logistics, Operations, Data Analysis, Kpi Tracking, and Vendor Management. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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