Head of APAC Equities Cash RTB / Support

The APAC Equities Cash RTB team manages and supports the production environment for Barclays Capital's fast-growing Cash business.

This is a senior hands-on leadership role responsible for maintaining stability, resilience, and operational excellence of the Cash technology estate. The successful candidate will lead the regional RTB team, drive AI-enabled operational improvements, provide exceptional business support, build trusted relationships with senior business and technology stakeholders.

This is not a traditional Production Support Manager role to solve only for day to day operations, but a role that will uplift the stability and client / user experience of the platforms. 

The ideal candidate will be a strong people leader and business partner capable of owning the platform end-to-end with limited management oversight while developing future talent and driving continuous improvement.

The role supports the full front-to-back trade lifecycle across High Touch, Electronic Trading, Program Trading desks and that of Delta 1 & Prime desks that uses the platforms.

Responsibilities span Order / Execution Management, Client Connectivity, Exchange Connectivity, Algorithmic Trading, Market Access and Risk Management platforms.

Key Accountabilities 

Innovation, Production Stability & Operational Excellence

• Lead day-to-day operations of the APAC Equities Cash production environment.
• Ensure stability, availability and resiliency of mission-critical trading platforms.
• Drive adoption of AI-enabled solutions for automation, root cause analysis, preventive monitoring, capacity planning, and operational efficiency.
• Own incident, problem, and crisis management processes.
• Lead complex issue triage and coordinate resolution across technology and business teams.
• Drive proactive monitoring, capacity management, automation, and service improvement initiatives.
• Maintain strong operational discipline around governance, change management, and service reliability.

Leadership & Team Development

• Lead, mentor, and develop the regional Cash RTB team & collaboratively work with Pune & Global teams.
• Foster a collaborative, accountable & high-performing team culture.
• Develop future leaders and reduce key-person dependencies through effective succession planning and knowledge sharing.

Stakeholder Management

• Act as the primary RTB contact for desk heads, traders, sales, operations, senior business stakeholders, and technology partners.
• Build trusted relationships across Front Office, Operations, BTB Development, Infrastructure, Cyber Security, and Architecture teams.
• Provide clear communication and leadership during major incidents and business escalations.

Risk & Controls

• Lead support engagement for regulatory reviews, audits and control assessments.
• Ensure technology risks are appropriately identified, managed and remediated.
• Maintain compliance with Barclays policies, standards and enterprise risk requirements.

What Success Looks Like

Within the first 12-18 months, the successful candidate will:

• Be recognized as the trusted APAC Cash technology leader.
• Demonstrate strong ownership of operational stability and platform resilience.
• Deliver measurable improvements in incident reduction, automation, and operational efficiency.
• Build credibility with business, technology, and management stakeholders.
• Develop strong leadership capability and succession coverage within the team.
• Operate as an independent senior technology leader capable of owning a significant technology estate.
   

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Essential Skills & Experience

• Strong experience supporting mission-critical trading platforms in a high-volume, low-latency environment.
• Proven leadership experience within Markets Technology RTB / Production Support organizations.
• Deep understanding of Order Management, Electronic Trading, Algorithmic Trading, Exchange Connectivity, and Client Connectivity platforms.
• Strong incident management, problem management, and operational risk experience.
• Exceptional stakeholder management skills with the ability to engage effectively at all organizational levels.
• Demonstrated success leading and developing technical teams.
• Strong understanding of Unix/Linux, databases, networking, and infrastructure fundamentals.
• Experience with FIX protocol, exchange connectivity, and client connectivity technologies.

Preferred Qualifications

• Experience supporting Equities Electronic Trading platforms.
• Software development, scripting, automation, or engineering experience.
• Experience leveraging AI and automation technologies within production support environments.
• Familiarity with cloud technologies, observability platforms, and modern operational tooling.
• Experience working within a global Markets Technology organization.