Head of Quality Assurance and Business Analyst (PLUK)

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

A. Business Analysis 

1. Lead the requirements gathering and analysis process across business units, ensuring business needs are well-defined, traceable, and aligned with strategic objectives. 

2. Translate complex business and regulatory requirements into functional and technical specifications for system development and integration. 

3. Collaborate closely with stakeholders—including business users, project managers, architects, and developers—to ensure clarity, feasibility, and alignment of requirements. 

4. Oversee the creation and maintenance of Business Requirement Documents (BRD), Functional Specification Documents (FSD), and Process Flow Diagrams. 

5. Drive the prioritization and backlog management of business requirements, ensuring timely and value-driven delivery of enhancements and projects. 

6. Provide domain expertise in life insurance products, policy administration systems, and regulatory compliance, ensuring that solutions meet both operational and industry standards. 

7. Facilitate requirements validation sessions, user acceptance testing (UAT) coordination, and sign-off activities with business stakeholders. 

8. Identify process gaps and propose business process improvements or digital transformation opportunities in collaboration with IT and business leaders.

9. Mentor and coach Business Analysts to strengthen analytical and communication capabilities, ensuring consistent standards and documentation quality.

B. Quality Assurance 

1. Supervise QA activities to ensure thorough test planning, execution, and reporting across assigned projects. 

2. Review and approve test plans, test cases, and test strategies to confirm alignment with business and system requirements. 

3. Ensure defect management and tracking via JIRA (and JIRA Xray), collaborating with development teams for timely resolution. 

4. Promote and enforce QA best practices, including automation opportunities and continuous improvement initiatives. 

5. Identify and mitigate quality risks early in the project lifecycle to minimize business impact. 

6. Ensure compliance with data privacy, information security, and insurance regulatory standards throughout the testing process. 

7. Support the evaluation and implementation of QA tools, frameworks, and platforms to optimize efficiency and test coverage. 

8. Drive alignment between the BA and QA functions to ensure end-to-end traceability from requirements to test validation. 

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.