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Serco

Health and Fitness Coach

Serco is hiring a Health and Fitness Coach. Level rates it ; you can apply on Serco.

Level's read on this job

  • Level rates this role Little AI ●○○○: aI is not part of the work.
  • The posting mentions fitness coaching, personal training and group exercise among its tools and skills.
  • Level classes it as a mid-level role.
  • Serco has 294 other open roles on Level.

AI in this role

Health and Fitness Coach to deliver tailored fitness programmes, classes, and coaching to members at Bisham Abbey.

fitness-coachingpersonal-traininggroup-exercisecustomer-service

Health And Fitness Coach

Location: Bisham Abbey National Sports Centre, Bisham, Marlow, SL7 1RR

Salary: £12.71per hour plus excellent benefits

Schedule: Shift patterns between Monday to Friday 5.30am - 10:00pm and Saturday to Sunday 7:00am - 7:00pm

Ready to impact a better future?

As a Health and Fitness Coach in our Leisure team, you’ll inspire members to achieve their health and fitness goals through expert coaching, fitness programmes, and exceptional customer service. You'll help create a welcoming and supportive environment where people can build healthier lifestyles and achieve lasting results.

Our work touches lives every day. By supporting members on their fitness journeys, you'll help create a positive impact on communities while encouraging healthier, more active lifestyles. This is an opportunity to take pride in meaningful work, build trust with members, and create impactful solutions that support individual wellbeing and a better future.

What you’ll do as a Health and Fitness Coach

  • Deliver Health and Fitness programmes designed to help members achieve their individual goals.
  • Coach and support members with safe and effective use of gym equipment and structured exercise programmes.
  • Deliver group exercise classes, small group training sessions, and induction activities.
  • Support the onboarding of new members, helping them access the most appropriate programmes and services.
  • Maintain high standards of cleanliness, safety, and presentation across the gym environment.
  • Complete regular equipment inspections and contribute to an outstanding customer experience.

Does this sound like you?

  • Level 2 Fitness Instructor qualification is essential.
  • Level 3 Personal Trainer qualification is desirable, or willingness to work towards it within your first 12 months.
  • Experience or knowledge of delivering structured fitness programmes and coaching clients towards their goals.
  • Group exercise qualifications in areas such as Circuits, Indoor Cycling, High-Intensity Interval Training (HIIT), Pilates, or Reformer Pilates are desirable.
  • Passionate about health and fitness, with strong communication skills and a customer-focused approach.

What we offer

  • Holidays: 20 days (pro rata) plus bank holidays
  • Pension: Up to 6% contributory pension scheme
  • Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
  • Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
  • Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
  • Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
  • Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Vetting and checks:

As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

Let’s impact a better future, together. Apply today.



A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

  • Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
  • Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).


For support with your application, please contact recruitmentuk@serco.com.

Let’s impact a better future, together. Apply today.

How we rate this

Health and Fitness Coach at Serco rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

  1. ●●●● Builds AI80 to 100
  2. ●●●○ Works on AI60 to 79
  3. ●●○○ Uses AI40 to 59
  4. ●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Fitness CoachingPersonal TrainingGroup ExerciseCustomer Service

Questions you could be asked

  1. Tell me about a project where fitness coaching was part of your work. What did you do?
  2. Tell me about a project where personal training was part of your work. What did you do?
  3. Tell me about a project where group exercise was part of your work. What did you do?
  4. Tell me about a project where customer service was part of your work. What did you do?

Adapt your resume

  • List these exact terms on your resume: Fitness Coaching, Personal Training, Group Exercise, and Customer Service. An applicant tracking system matches the wording, not the idea.
  • Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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