Healthcare Associate, Amazon One Medical Customer Care

Amazon is hiring a Healthcare Associate, Amazon One Medical Customer Care. It pays $20-$22/hr and Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this customer service role: aI is not part of the work.
The posting mentions Nice Phone Systems, Slack and G Suite among its tools and skills.
Level classes it as a mid-level role.
Amazon has 21,000+ other open roles on Level.
Posted in the last few days.

AI in this role

Healthcare associate providing patient support, appointment scheduling, and care coordination for Amazon One Medical.

nice-phone-systemsslackg-suitezoom1life-emr

hipaapatient-communicationmedical-recordsappointment-schedulingcustomer-support

Application deadline: Nov 4, 2026

Amazon One Medical is a human-centered, technology-powered primary care organization dedicated to making high-quality healthcare more accessible, affordable, and convenient. We provide care through a nationwide network of 214 medical offices across more than 20 U.S. markets, supported by 24/7 on-demand virtual services. Our membership-based model serves individual consumers and employees at more than 7,000 companies, delivering a seamless, modern healthcare experience. Since becoming a publicly traded company in 2020, we have continued to grow and innovate while fostering a diverse, inclusive, and collaborative environment focused on delivering exceptional care to our patients, providers, and partners.

We are looking for passionate, service-oriented individuals to support our Direct Primary Care (DPC) membership model in Colorado, ensuring members receive timely, compassionate, and seamless care. In this role, you will be a key point of contact for patients, managing inquiries via phone and web-based tools using our CI-CARE communication framework, while collaborating across teams to resolve complex, high-impact issues. You’ll join a specialized group that handles escalated workflows affecting patients locally and nationwide. This position requires strong problem-solving skills, the ability to manage a high volume of tasks, phone calls, and proficiency in navigating multiple systems with accuracy and efficiency.

This is a full-time, hourly, in-person position based at the Tutt Office in Colorado Springs, CO.

Key job responsibilities
Follow HIPAA guidelines to protect patient privacy in all interactions while delivering a positive, compassionate patient experience.

Handle incoming and outgoing patient communications, including calls, messages, fax management, and appointment scheduling, using tools like NICE phone systems, Slack, G Suite, Zoom, and the 1Life EMR.

Coordinate patient care by managing medical records, prior authorizations, referrals, and working closely with pharmacies, labs, specialists, insurance providers, and operations teams.

Collaborate with providers and escalate urgent issues to the virtual medical team as needed, ensuring timely resolution of critical patient care tasks.

Support team growth by participating in meetings and huddles, problem-solving, and assisting in-office providers with urgent patient needs.

A day in the life
Your day will be a dynamic blend of patient interaction, problem-solving, and care coordination. You'll leverage advanced communication tools to guide patients through their healthcare journey, from scheduling appointments to navigating complex insurance processes, all while maintaining a warm and professional demeanor.

About the team
We are a passionate group dedicated to reimagining healthcare delivery. Our team believes in the power of technology and human connection to create more accessible, personalized medical experiences. We collaborate closely, support each other, and share a commitment to making healthcare simpler and more compassionate.

Basic qualifications

- High school diploma or equivalent
- Minimum of 6 months’ experience managing referrals and navigating complex insurance portals and orders, or 1 year of experience in a patient-facing role.
- Proficient with basic computer skills and comfortable using technology to manage daily tasks.
- Availability to work Monday to Friday from 7:00 AM to 3:30 PM or 8:30 AM to 5:00 PM MST depending on the shift needed.

Preferred qualifications

- Strong written and verbal communication skills with the ability to provide clear, compassionate patient interactions.
- Proven problem-solving and multitasking abilities, including experience with de-escalation techniques.
- Experience with telephony systems like NICE-InContact is a plus.
- Familiarity with G Suite and Electronic Health Record (EHR/EMR) systems.
- Preferred experience in healthcare areas such as patient scheduling, registration, medical records, insurance verification, or claims processing.
- Experience working in a national healthcare organization with an understanding of regional complexities.
- Proficiency in navigating various Electronic Medical Record (EMR) systems.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

USA, CO, Colorado Springs - 20.00 - 22.01 USD hourly

How we rate this

Healthcare Associate, Amazon One Medical Customer Care at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Healthcare Associate, Amazon One Medical Customer Care is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed pay is $20-$22/hr.
The role is based in US, CO, Colorado Springs.
The job was posted on October 30, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

HipaaPatient CommunicationMedical RecordsAppointment SchedulingCustomer SupportNice Phone SystemsSlackG Suite

Also common in customer service jobs at this level

AI agents SQL AWS Azure Python Google Cloud

Pay

Typical customer service job: $100k

Use the typical customer service figure as a reference when pay comes up. See customer service jobs

Questions you could be asked

Tell me about a project where hipaa was part of your work. What did you do?
Tell me about a project where patient communication was part of your work. What did you do?
Tell me about a project where medical records was part of your work. What did you do?
Tell me about a project where appointment scheduling was part of your work. What did you do?
Tell me about a project where customer support was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Hipaa, Patient Communication, Medical Records, Appointment Scheduling, and Customer Support. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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