HR Coordinator

• Prepare the preonboarding prepare new hires by completing administrative tasks and introducing them to the company culture
• Lead the MX employees onboarding and Buddy programs, continuously improving processes for a seamless employee experience
• Serve as a trusted talent advisor to leaders in support of business objectives, including organizational change, growth, and transformation
• Design, support, and implement new or revised organizational designs as needed to deliver business results and drive role clarity, capability building, and effectiveness
• Instill a coaching culture when partnering with the business, helping to develop leadership capabilities to continuously improve and sustain organizational health
• Perform talent and organization diagnoses to align with business strategy and prioritize solutions that are fit for purpose to deliver benefit and desired outcomes
• Use data analytics to proactively provide recommendations and insight to leaders in support of employee experience and business results
• Support and manage all talent management initiatives, e.g. succession planning, talent assessment, internal mobility support, development plans, and effective performance evaluation calibrations and communication
• Guide managers through performance review cycles. Provide guidance and coaching on performance management, feedback culture, and employee development goals
• NOM035, NOM030 – follow up
• Ensure compliance with labor laws and company policies
• Provide crucial data and reports for the region and local regulators (including internal and external audit requests). Mixed commission, INEGI, STPS, PWC, Mazart / Alai, CBRA risk operation.

Climate & Culture / Wellness:

• Wellness (Health Week 2) and employee development.
• Bring different benefits initiatives to collaborators (agreements)
• Provide different activities to ensure the physical activity of the collaborators, measuring the participation index in these activities. (active break)
• Work in the Health Prevention Plan that includes health campaigns, informative talks on health prevention and a health advice plan.
• Manage benefits programs in Mexico in coordination with Global Benefits USA.
• Negotiate with Broker and Providers arrangements (Medical and life insurance, Pension Plan & Personal Retirement Plan administrators, Actuarial valuation).
• Administer benefits in Venezuela in coordination with Global Benefits USA.
• Negotiate with Broker and Providers arrangements (Medical and life insurance).
• Lead employee engagement initiatives

Training & Development:

• LAC Academy (regional technical training program)
• Talent Review & Succession Planning cycle.
• Help with the implementation of mandatory trainings
• Employee benefits.
• Internal communication aligns with Marketing, which includes Mx benefits campaigns, Town Hall, among others.
• Responsible for volunteer activities.

Compensation & Benefits

• Support salary reviews, benchmarking, and structure alignment

HR Data, Reporting & Analytics

• Track HR metrics (turnover, engagement, absenteeism, headcount)
• Provide insights for decision-making and strategic planning

Culture & Engagement

• Support diversity, equity, and inclusion (DEI) goals
• Act as a culture ambassador within the organization
• Drive health & wellbeing initiatives and foster a culture of inclusion and belonging

• Provide recommendations on organizational structure and workforce planning
• Support change-management initiatives
• Contribute to HR projects and process improvements across locations

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

Functional Area: