ASMLHR Services Representative
ASML is hiring an HR Services Representative in Shanghai, China. Level rates it ; you can apply on Level.
AI in this role
Provide first-line HR support, manage employee lifecycle transactions, and drive data-driven process improvements across multiple regions.
Introduction
Kick-start your HR career with our People Operations team! We are the 1st line to handle HR daily transactions and incoming questions from employees cross Taiwan, China, Singapore and Malaysia.
The People Operations HR representative will deliver HR supports across a wide range of employee services. This is an opportunity for someone with foundational HR operations knowledge, a keen eye for detail, and a strong desire to grow in a fast-paced, collaborative environment. In this role, you will contribute to HR transactions, employee support, and administrative activities while learning from experienced team members and building your HR expertise.
Requirements
1-3 years of experience in HR related area.
Bachelor's degree in Human Resources, Business Administration, or a related field is preferred.
Fluent in English and Mandarin, with verbal and written communication skills.
Customer-focused mindset with excellent interpersonal skills.
Be optimistic and open-minded at dealing with routine work.
Problem-solving abilities and a proactive approach to identifying and resolving issues.
Responsibilities
People Operations Advisory
Act as the first point of contact for employee inquiries, escalating and resolving queries in a professional and efficient manner. Deliver accurate, timely, and customer-focused support using a First Time Right and end-to-end service approach. Address a broad range of HR topics, proactively identify root causes, and understand underlying customer needs to deliver effective solutions.
Onboarding & Employee Life Cycle Activities
Manage onboarding and employee lifecycle transactions with accuracy and efficiency, ensuring a positive experience from hire to retire. Facilitate new hire orientation, support employees throughout their onboarding journey, and partner with stakeholders to deliver a positive and engaging employee experience across key HR processes.
Process Improvements
Identify and implement data-driven process improvements to enhance efficiency, service quality, and employee experience. Partner with stakeholders to streamline operations, reduce waste, and solve root-cause issues. Continuously evaluate existing processes and translate improvement opportunities into actionable execution plans.
Projects
Support regional and global projects by collaborating with stakeholders across functions to ensure timely delivery of project activities and objectives.
Other areas
Maintain and share process knowledge, documentation, and best practices to support consistent service delivery. Coach and mentor team members through training, knowledge sharing, and day-to-day guidance to build team capability and expertise.
Inclusion and diversity
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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How we rate this
HR Services Representative at ASML rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where hr operations was part of your work. What did you do?
- Tell me about a project where customer service was part of your work. What did you do?
- Tell me about a project where onboarding was part of your work. What did you do?
- Tell me about a project where process improvement was part of your work. What did you do?
- Tell me about a project where employee relations was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Hr Operations, Customer Service, Onboarding, Process Improvement, and Employee Relations. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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