Human Resources Service Delivery, Analytics and Insights Partner

Company:

The Boeing Company is seeking an experienced Human Resources Service Delivery (HRSD), Analytics and Insights Partner to join the team in Seattle, WA or Mesa, AZ to strengthen HR service delivery partnerships, advance analytical capabilities, and drive improvements that enhance employee experience.

This role combines consultative partnership with advanced ServiceNow reporting and analytics expertise. The successful candidate will build trusted relationships with assigned HR service groups, gain a deep understanding of their workflows and operational challenges, and leverage data-driven insights to identify opportunities for improvement.

As the primary functional owner of HR's ServiceNow dashboards and Analytics and Insights capability, this individual will play a critical role in transforming data into actionable insights that improve service delivery, operational effectiveness, and employee experience.

This is an experienced individual contributor position requiring strong analytical skills, independent judgment, and the capability to influence stakeholders across multiple HR functions.

Position Responsibilities:

• Build trusted partnerships with assigned HR service groups, understand their processes and challenges, and recommend improvements to service delivery and employee experience
• Analyze ServiceNow case management performance, service levels, employee feedback, and operational trends to identify root causes and develop actionable recommendations
• Lead ServiceNow Analytics and Insights capability by establishing Key Performance Indicators (KPI) definitions, reporting standards, reusable reports, and a practical analytics improvement roadmap
• Develop, maintain, enhance, and troubleshoot ServiceNow dashboards within Performance and Platform Analytics
• Manage dashboard access administration and provide end-user support
• Coach and support peer Service Delivery Partners in reporting, metrics, and data interpretation
• Communicate insights and recommendations effectively to leaders and stakeholders
• Collaborate with the Product Operations Lead to validate business requirements and ensure reporting and analytics solutions meet organizational needs

Basic Qualifications (Required Skills/Experience):

• 5+ years of experience in developing and maintaining relationships and partnerships with senior executives, customers, stakeholders, peers, and business partners
• 3+ years of experience with the ServiceNow platform
• 3+ years of experience with dashboards, reports, and KPIs
• Experience in developing and maintaining metrics packages
• Experience performing quantitative and qualitative analyses, problem-solving, and making independent decisions

Preferred Qualifications (Desired Skills/Experience):

• Bachelor's degree in Human Resources, Business, Data Analytics, Information Systems, or a related field, or an equivalent combination of education and experience
• 5+ years of experience in HR service delivery, shared services, analytics, business consulting, or a related field
• ServiceNow certifications such as Certified Implementation Specialist (HRSD), HR Professional Suite Certification, or equivalent
• Expertise in ServiceNow HR Service Delivery (HRSD)
• Experience using Tableau for data visualization and reporting
• Experience establishing KPI frameworks and measurement strategies
• Experience coaching colleagues and building analytical capabilities within teams
• Experience leading initiatives that improve enterprise employee services and operational performance

Conflict of Interest:

Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process. 

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.  

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. 

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. 

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. 

Pay is based upon candidate experience and qualifications, as well as market and business considerations. 

Summary pay range: $112,200– $162,150

Language Requirements:

Education:

Relocation:

Export Control Requirement:

Safety Sensitive:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift:

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Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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