iCare Connect Engineer

About the job

We are an innovative global healthcare company, driven by one purpose: we chase the miracles of science to improve people’s lives. Our team, across some 100 countries, is dedicated to transforming the practice of medicine by working to turn the impossible into the possible. We provide potentially life-changing treatment options and life-saving vaccine protection to millions of people globally, while putting sustainability and social responsibility at the center of our ambitions.   

Sanofi’s Digital organization’s mission is to transform Sanofi into a data-first and AI first organization by empowering everyone with good data. Through custom developed AI products built on world class data foundations and platforms, the team builds value and a unique competitive advantage that scales across our markets, R&D and manufacturing sites. The team is located in major hubs in Paris, Lyon, Barcelona, Cambridge, Bridgewater and most recently, Toronto, with the aim of opening a new office in Hyderabad. Join a dynamic, fast paced and talented team, with world class mentorship, using AI to chase the miracle of science

About Growing with us

In this role you will

• Play a critical role in managing, supporting the iCare Salesforce Health Cloud Platform.
• Accountable for delivering Digital Patient Services Products and Solutions assisting Sanofi Patient Services functions.
• Leverages specialized, functional expertise for solving complex functional problems as individual or as team member.
• Leads and executes functional and technical expertise all along the lifecycle (plan, design, build, run) of Digital Patient Services leveraging Salesforce Health Cloud and managed packages.
• Provide solution guidance for highly complex business processes, regulatory (HIPAA, Data Privacy, GxP, etc.), compliance and cybersecurity processes. S/he will leverage the Digital portfolio, catalog of services, existing platforms as well as integrate new industry standards to define and implement the Patient Services products and services.

About you

• Lead the design of Patient Support Services (PSS) solutions for large programs, products, and projects.
• Acts as Authority and subject matter expert owing standards and practices related to Patient Services functional expertise in Salesforce.
• Work with team and fellow Engineers to track and align on solution built as part of different streams in the Program.
• Work as part of the Agile teams on large programs, governing, shaping the delivery of projects supporting design, architecture, enhancements, with focus on optimizing business processes, finding business and technical alignments across multiple therapeutic areas where possible.

Key Responsibilities

• Lead the design of Patient Support Services (PSS) solutions for large programs, products, and projects.
• Acts as Authority and subject matter expert owing standards and practices related to Patient Services functional expertise in Salesforce.
• Work with team and fellow Engineers to track and align on solution built as part of different streams in the Program.
• Work as part of the Agile teams on large programs, governing, shaping the delivery of projects supporting design, architecture, enhancements, with focus on optimizing business processes, finding business and technical alignments across multiple therapeutic areas where possible.
• Development & Customizations: Develop & review the complex solutions using Apex, LWC, Visualforce, triggers, flows & Omni Components and standard Salesforce features.
• Code reviews: Act as the health cloud expert, providing technical guidance, making technical decisions, and enforcing best practices.
• Build and maintain integrations using REST/SOAP APIs, Platform Events, Streaming APIs, and middleware (IICS, AWS API GW, etc.).
• Work with architects to define integration patterns and data flow designs.
• Stakeholder Collaboration: Work with business analysts and stakeholders to gather, refine, and translate requirements into technical solutions.
• Integration: Build and maintain integrations with third-party systems using APIs and web services.
• Quality & Performance: Conduct code reviews, unit testing, debugging, and ensure security, scalability, and data quality.
• Maintain unit test coverage (≥75%) and ensure reliable CI/CD deployments.
• Work with version control tools (Git) and DevOps platforms (Copado, Gearset, Azure DevOps, Jenkins).
• Mentorship: Guide and mentor junior developers on the team.
• System Support & Enhancements: Troubleshoot production issues, identify root causes, and implement fixes.
• Optimize performance, improve existing automations, and refactor legacy components.
• Stay updated on Salesforce releases and recommend improvements.

Essential Skills & Qualifications

• Salesforce Expertise: Strong knowledge of Health Cloud features, data models (patient/insurance), and core Salesforce.
• Technical Skills: Proficiency in Apex, LWC, Visualforce, Salesforce APIs, Triggers, Flow builder, OmniStudio and platform security.
• Healthcare Domain Knowledge: Understanding of provider/payer processes, US healthcare ecosystem, and compliance.
• Soft Skills: Excellent communication, problem-solving, leadership, and stakeholder management.
• Certifications: Salesforce Certified Developer I & II, Salesforce Health Cloud Certification

Job Specific Skills, Competencies & Pruriency

• Salesforce Technologies: Advanced
• Life Sciences/Patient Support Services expertise: Intermediate
• Application Design & Integration: Intermediate
• DevOps: Intermediate
• Compliance of computerized systems: Intermediate
• Lean & Agile practices: Intermediate
• Business Acumen: Intermediate
• Problem Solving: Intermediate
• Decision Making: Intermediate
• Critical Thinking: Intermediate
• Transversal collaboration: Intermediate

Job Qualifications

• Understanding of life sciences/pharma.
• Bachelor's or Master's degree in Computer Science, Engineering, or a related field (or equivalent experience).
• Proven experience as a senior developer / technical lead or in a similar role, with a strong background in software development or engineering.
• 7+ years of Software engineering and design experience with large scale business applications in a fast-paced iterative development environment.
• Strong experience with Agile based development, preferably with direct experience as Salesforce Engineer with specialization in Salesforce Technologies (Health Cloud, OmniStudio, Shield, Data Masking, Managed packages), Salesforce DevOps and CI/CD tools (AutoRABIT Release Manager and Vault/Copada/GearSets), Salesforce Managed Packages (Adobe E-sign, Service Cloud Voice, AWS Connect) a huge plus.
• Strong problem-solving and decision-making abilities, with a strategic mindset.
• The candidate must be detailed oriented, customer driven, able to work well across time zones on a truly global team, and a team player.
• The ideal candidate will have experience providing consumer or patient facing technologies.
• Expected to carry out core accountabilities with minimal level of supervision for complex tasks and no supervision for more routine matters.
• Preferred experience with GxP, HIPAA and GDPR regulations.
• Demonstrate professional and reliable behavior on a consistent basis.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.

When joining our team, you will experience

• An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team.
• An attractive, market-oriented salary and cafeteria benefits.
• Flexible home office policy, with a possibility to work up to 60% of time from home / where you can easily schedule your office days.
• Work from an "Office of the Year 2020" finalist office.
• Collective life and accident insurance.
• Yearly medical check-up.
• Exposure to training and certification pathways for technical and functional skills from Salesforce products.
• An individual and well-structured introduction and training of new employees and we will dedicate a Buddy for you to better navigate in your first weeks.
• Your own career path within Sanofi. Your professional and personal development will be supported purposefully.
• Join a great community & special events (Monthly Board Game Nights, Summer Events, Well-Being Lectures & Sport Clubs)

Pursue progress, discover extraordinary.

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. 

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!