Inbound Sales Representative, SME & Growth

About Airwallex

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full.

About the team

The SME & Growth Business team at Airwallex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with our clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers.

What you’ll do

We're currently looking for an Inbound Sales Representative in our team. You will drive Airwallex's future growth engine to develop leads that will build Airwallex’s sales pipeline. You get excited about engaging with prospects to qualify needs better, thinking creatively and independently about outreach strategies. You are adept at identifying high-value opportunities and capable of managing early sales funnel activities. Finally, you enjoy building – you like to actively participate in the prospecting and sales process, the articulation of Airwallex’s value proposition, and the creation of key tools and assets. With the commission structure for this role, there is a significant upside for won opportunities. If you’re hungry, smart, persistent, and a great teammate, we want to hear from you!

This role is based in Hong Kong.

Responsibilities:

• Develop relationships with prospects to uncover needs through effective questioning to qualify interest and viability

• Move qualified leads through the buyer journey with the goal of booking product demonstrations

• Execute ‘plays’ or designed touch points in a customer journey through cold calls, emails, chat and social media

• Present product information to customers once you have identified their needs

• Effectively work through lead list meeting/exceeding SLAs, consistently update activity and contact information within the CRM system and support weekly reporting efforts

• Inform and recommend outreach strategies and best practices by testing various touch points

Who you are

We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

• Strong motivator and self starter who is able to operate in a hyper growth environment

• Natural communicator who loves connecting to people

• Ambitious to make an impact and have a constant desire to improve yourself

• Demonstrate resilience to adapt to changing market conditions and maintain consistent sales performance

• Process driven - You enjoy developing, documenting, and following procedures to ensure they are efficient, scalable, and defensible

• A team player - You are a natural at building relationships with your colleagues but can work independently at ease

• Track record of top performance or prior success in an SDR-related role

• Superior verbal and written communication skills

• Fluency in English, Cantonese and Mandarin is required

• Strong interest in technology and/or financial services

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.