DatadogIncident and Escalation Manager, EMEA
Datadog is hiring an Incident and Escalation Manager, EMEA in Dublin and Paris. Level rates it ; you can apply on Datadog.
Level's read on this job
- On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
- Some of the work can be done remotely, according to the posting.
- The posting mentions Python, JavaScript and incident management among its tools and skills.
- Level classes it as a senior role.
- Datadog has 396 other open roles on Level.
AI in this role
Manage and resolve critical customer incidents and cloud infrastructure escalations while improving global support processes.
The Incident and Escalation Management team (IEM) is part of Datadog's Global Support Engineering (GSE) organization. The purpose of IEM is to continuously improve Datadog's overall customer experience during incidents and critical moments. Datadog Global Support Engineering (GSE) is looking for experts with a background in Incident Management and Escalations handling to join our team to provide fast incident response and stakeholder ownership. In this position, you will play a role in providing communication, technical engagement and incident management for our global customers. You will also implement processes based on the lessons learned from each incident to limit further occurrence.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
- Drive the resolution of incidents and escalations while providing response and/or management to customers
- Design and implement real-time and proactive monitoring of customer's infrastructures
- Prioritize, manage, and own customer issues from start to finish
- Monitor and manage communications (sometimes public, sensitive and large scale) during incidents
- Collaborate with stakeholders across Datadog and its partners worldwide to enhance customer experience
- Lead projects to deliver operational improvements as Datadog evolves
- Create and review documentation as well as incident and escalation training
- Identify and troubleshoot recurring cloud infrastructure issues
- Hire and mentor stakeholders and peers in incident and escalation management
Who You Are:
- 3+ years demonstrable Incident Manager experience (escalations is a plus)
- 1+ year of experience in Support, Network, Solutions Architecture, or similar IT role
- Bachelor’s degree in Computer Science, Information Science/Technology, Engineering or equivalent experience
- Familiarity with Cloud computing, experience with Python, JavaScript or shell scripting
- Ability to correlate behaviors based on known interdependencies
- Experience driving projects from conception to delivery, demonstrated problem-solving experience, and ability to work in challenging fast-paced environments
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- Intra-departmental mentor and buddy program for in-house networking
- An inclusive company culture, opportunity to join our Community Guilds
- Generous global benefits
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
#LI-Hybrid
About Datadog:
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Privacy and AI Guidelines:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
How we rate this
Incident and Escalation Manager, EMEA at Datadog rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where incident management was part of your work. What did you do?
- Tell me about a project where escalation management was part of your work. What did you do?
- Tell me about a project where cloud computing was part of your work. What did you do?
- Tell me about a project where troubleshooting was part of your work. What did you do?
- Tell me about a project where monitoring was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Incident Management, Escalation Management, Cloud Computing, Troubleshooting, and Monitoring. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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