INFRASTRUCTURE & IT OPS ASSOCIATE I

BBVA is hiring an INFRASTRUCTURE & IT OPS ASSOCIATE I in Singapore, Singapore. Level rates it ; you can apply on BBVA.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Level classes it as a junior role.
BBVA has 603 other open roles on Level.
Posted in the last few days.

AI in this role

¿Te entusiasma hacer crecer tu carrera?

BBVA es una compañía global con más de 160 años de historia que opera en más de 25 países donde damos servicio a más de 80 millones de clientes. Somos más de 121.000 profesionales trabajando en equipos multidisciplinares con perfiles tan diversos como financieros, expertos legales, científicos de datos, desarrolladores, ingenieros y diseñadores

Job Summary

We are seeking a dedicated IT Infrastructure & Support professional to join our Singapore branch. The successful candidate will provide essential IT support and contribute to the management and maintenance of our IT infrastructure. This role requires strong technical skills, excellent problem-solving abilities, and effective communication to support our dynamic and fast-paced environment.

Key Responsibilities:

Technical Support: Provide 1st line technical support for CIB applications, systems, and infrastructure, ensuring high availability and performance.
Incident Management: Respond to and resolve IT support tickets and incidents in a timely manner, minimizing downtime and ensuring business continuity.
Infrastructure Maintenance: Assist in the management and maintenance of IT infrastructure, including servers, networks, and storage systems.
Hardware Inventory: Maintain accurate inventories of hardware and ensure proper tracking, deployment, and disposal.
Collaboration: Work closely with Asia Hub (Hong Kong) IT and global IT teams, business units, and external vendors to ensure seamless integration and alignment with business goals.
System Upgrades: Participate in the planning and execution of system upgrades and migrations.
Security and Compliance: Ensure all systems and applications comply with corporate security policies and regulatory requirements.
Documentation: Maintain detailed documentation of systems, processes, and procedures to support ongoing operations and future projects.
User Training: Provide training and support to end-users to enhance their technical skills and understanding of IT systems where applicable.
Business Continuity Management: Coordinate periodic business continuity drills and maintenance of the Business Continuity Plan.

Required Qualifications:

Education: Background in Computer Science, Information Technology, or a related field.
Experience: Minimum of 3-5 years of experience in IT support or a similar role, preferably within the financial services industry.
Technical Skills: Proficiency in various IT systems, including networking, servers, storage, databases and cybersecurity.
Problem-Solving: Strong analytical and problem-solving skills with the ability to troubleshoot technical issues effectively.
Communication: Excellent verbal and written communication skills in English; proficiency in Mandarin is a plus.

Preferred Qualifications:

Certifications: Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator, ITIL, Cisco Certified Network Associate) are advantageous.
Global Experience: Experience working in a global organization with diverse teams and stakeholders.

Habilidades:

Tecnología de la información (TI)

How we rate this

INFRASTRUCTURE & IT OPS ASSOCIATE I at BBVA rates 39 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.