Infrastructure Operations Associate (Sauda)

Note to candidates: this role is based out of Sauda

About Nscale

Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. By reducing the complexity of AI development, we help AI-focused companies achieve superior outcomes across performance, cost management, rapid innovation, and environmental responsibility.

Our Operations team plays a critical role in maintaining service availability, driving reliability, and responding quickly to customer needs.

We thrive on a culture of relentless innovation, ownership, and accountability. As an Nscaler, you will build trust through openness and transparency, while contributing to the technology that powers the future.

About the Role

We are looking for an Infrastructure Operations Associate with strong people skills, technical curiosity, and a hands-on approach.

This is an entry-level role responsible for monitoring and maintaining day-to-day data centre operations under the guidance of experienced colleagues. You will be comfortable following established procedures, learning quickly, and escalating issues appropriately.

You are organised, diligent, analytical, and proactive. You can build effective relationships across the business, communicate clearly with stakeholders, and quickly grasp technical concepts and operational challenges.

What You’ll Be Doing

• Monitor systems, servers, and network equipment to support uptime and performance.
• Perform routine data centre tasks, including server reboots, basic hardware replacements, and cable management.
• Assist with customer support requests and escalate issues to senior team members when needed.
• Maintain accurate documentation for incidents, operational changes, and procedures.
• Escalate unresolved issues to senior operations staff or engineers.
• Support the implementation and maintenance of standard operating procedures.
• Work a shift pattern, including nights, weekends, and public holidays.
• Participate in on-call responsibilities to support urgent business needs.
• Travel occasionally to other Nscale data centres to support operational activities and attend training.

About You

• Basic understanding of IT hardware, networking, and operating systems.
• Ability to follow documented processes and troubleshoot straightforward technical issues.
• Strong attention to detail, organisational skills, and written and verbal communication.
• Comfortable learning new tools, systems, and technical concepts.
• A proactive, curious mindset and willingness to ask questions when needed.
• Strong customer service ethic and a collaborative approach to working with others.

Nice to Have

• 0–2 years of relevant experience in IT, infrastructure, data centre operations, or a related field.
• IT-related education, training, or certifications.
• Previous customer service experience.

Equal Opportunities Statement

At Nscale, we are committed to fostering an inclusive, diverse, and equitable workplace. We believe that a variety of perspectives enriches our work environment, and we encourage applications from candidates of all backgrounds, experiences, and abilities.

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there is anything we can do to accommodate your specific situation during the application or interview process, please let us know.

For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.

Nscale does not accept unsolicited candidate submissions from recruitment agencies.