[Innovative Medicine] Manager, Patient Experience, Commercial Excellence

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

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About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Best-in-class Patient Experiences are a critical enabler to achieving J&J’s ambitions and to ensuring the Quality Use of Medicines by patients who use our medicines.

As a team member of the Patient Experience group, you will be responsible for contributing to building an industry leading capability in patient experience across Japan. Harnessing technology and leveraging deep insights to optimise the patient journey you will work on experiences that improve patient outcomes. You will be supporting elevating and enabling a Japan & regionally coordinated approach through change management principles, leveraging best practice, scale and cutting-edge technology.

In carrying out your role, you will demonstrate an unwavering commitment to customer centricity, compliance, quality, and patient safety.

Key Responsibilities

• Patient centricity – understand deep insights of the patient journey and create and champion compliant ways to bring patient insights and voices into the organization at key decision points
• Business partnership – harness technology and real time insights to identify key leverage points across each therapeutic area to co-create programs or offerings aligned to business priorities
• Patient experience technologies – in collaboration with the APAC patient experience team shape the way we think about technology and the way we use in patient support operations across Japan, working closely with IT to ensure we have the right technology enablers to build a highly effective data driven culture
• Operational excellence – lead a diverse cross-functional team to deliver on aligned business projects ensuring compliance, quality, and patient safety requirements are met. Identify and leverage best practice and create operational efficiencies across the Japan organization
• Thought leadership – bring external trends and insights around evolving technologies and how best to apply them in the J&J business context by recommending improved customer and patient engagement models
• Change leadership – lead the Japan organization through change and the ongoing evolution of patient experience approaches. Inspire people around patient centricity.

Skills & Competencies

• Strategic thinking
• Strong interpersonal and communication skills
• Expert collaboration and ability to lead transformational change in complex, matrix environments
• Ability to deal with ambiguous and complex situations
• Strong working knowledge of Credo, MA, HCBI and J&J policies

Experience or qualifications that are critical to this position

• Qualification in medicine, pharmacy, life science, pharmaceutical or related degree
• Minimum of 5 years’ experience in the pharmaceutical, healthcare or related business industry
• Prior patient experience work is a plus
• Demonstrated ability to lead large scale projects
• Understanding of health policy topics and regulations

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