Intermediate ServiceNow Application Developer (HRSD & ITSM)
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Job Summary
We are seeking a skilled ServiceNow Application Developer with strong expertise in HR Service Delivery (HRSD) and IT Service Management (ITSM). In this role, you will design, develop, configure, and enhance ServiceNow applications to support enterprise HR and IT processes. You will work across the full application development lifecycle—requirements gathering, solution design, scripting, configuration, testing, deployment, and ongoing support.
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Key Responsibilities
ServiceNow HRSD & ITSM Development
· Design and develop solutions across HRSD modules including Case Management, Employee Center, HR Services, Lifecycle Events, and Integrations.
· Build and enhance ITSM functionality including Incident, Problem, Change, Request, Knowledge, SLAs, and CMDB workflows.
· Configure and customize ServiceNow applications using Workflows, Flow Designer, Business Rules, Client Scripts, UI Policies, UI Actions, Notifications, ACLs, and Script Includes.
Platform Development & Configuration
· Develop and maintain custom applications, Service Portal widgets, integrations, and automation using JavaScript, GlideScript, and server/client-side scripting.
· Implement integrations using REST/SOAP APIs, IntegrationHub, MID Server, and third-party systems.
Platform Support & Optimization
· Support platform upgrades, patching, and regression testing.
· Monitor system performance and proactively identify improvement opportunities.
· Maintain documentation including technical designs, configuration guides, and support materials.
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Required Qualifications
· Bachelor’s Degree or international equivalent in Computer Science, Information Systems, or related technical field.
· ServiceNow Certified System Administrator (CSA) – Required.
· ServiceNow HRSD or ITSM Implementation Specialist – Strongly preferred.
· Strong scripting skills in JavaScript, GlideScript, and ServiceNow APIs.
· Experience configuring workflows, business rules, Flow Designer, and platform automation.
· Hands-on experience with employee center, HR cases, lifecycle events, SLAs, and ITSM processes.
· Familiarity with ITIL processes and best practices.
· Experience working in Agile/Scrum development environments.
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
How we score this
Intermediate ServiceNow Application Developer (HRSD & ITSM) at UPS scores 34 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.
AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.
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