Athens, Greece; Berlin, Germany; Copenhagen, Denmark; Helsinki, Finland; Stockholm, SwedenRemote5h ago
Investigation Associate, Relay Product Excellence
AI in this role
Investigate and verify identities and transportation risks to protect network integrity and compliance.
microsoft-office
investigationrisk-managementidentity-verificationfraud-detection
Your day-to-day will involve reviewing and verifying identities across multiple processes, spotting inconsistencies, and resolving issues as per SOP. You'll balance thoroughness with efficiency — every case matters, and so does every minute. This role suits someone who finds satisfaction in pattern recognition, clear processes, and measurable outcomes.
We're looking for candidates with a background in transportation or risk management who can bring analytical rigour to high-volume investigative work. You should be comfortable working in a 24×7 rotating shift environment with flexible weekly offs — our network never sleeps, and neither does our commitment to safety.
If you're energized by problem-solving at scale and want to play a direct role in protecting the integrity of Amazon's transportation operations, this is your opportunity.
Key job responsibilities
1. Conduct investigations as per SOP
2. Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends
3. Consistently achieve daily/weekly/monthly targets and quality standards for investigations
4. Knowledge to systematically escalate problems or variance in the information
5. Experience to follow through on the resolutions to ensure they are delivered
6. Participate in ad-hoc projects and assignments as necessary
Basic qualifications
- Bachelor's degree or above
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Work flexible schedules including weekends, nights, and holidays
Preferred qualifications
- 6 months to 1 year of experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
How we score this
Investigation Associate, Relay Product Excellence at Amazon scores 0 out of 100 for how much of the daily work is AI. That makes it AI Level 1 of 4 (Little AI). The level is about AI in the job, not seniority.
Classification
AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.
- AI Level 480 to 100
- AI Level 360 to 79
- AI Level 240 to 59
- AI Level 10 to 39
Bands come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
InvestigationRisk ManagementIdentity VerificationFraud DetectionMicrosoft Office
Questions you could be asked
- Tell me about a project where investigation was part of your work. What did you do?
- Tell me about a project where risk management was part of your work. What did you do?
- Tell me about a project where identity verification was part of your work. What did you do?
- Tell me about a project where fraud detection was part of your work. What did you do?
- Walk me through how you've used Microsoft Office in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Investigation, Risk Management, Identity Verification, Fraud Detection, and Microsoft Office. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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