Investigation Representative, ROW IB

Amazon is hiring an Investigation Representative, ROW IB. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions data analysis, investigation and communication among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Manage daily operational research and payment dispute investigations across fulfillment centers to support sellers.

data-analysisinvestigationcommunicationproblem-solvingtime-management

ROW IB team is seeking a highly motivated Investigation representative to help manage daily operational activities centrally across FCs. Our teams' objective is to perform the research and investigation on paymen disputes across fulfillment centres. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design the inbound ecosystem. Come help build a world-class services with Amazon.in's customer-centric focus applied to the Seller experience. The Investigation representative will support in virtual investigation while ensuring program standards for individual and team performance are met. A Investigation representative at ROW IB is responsible for research workflow and investigation, flow of information among stakeholders and taking day on day decisions accurately in a timely manner.

Key job responsibilities
Effectively communicate in a clear and professional manner at all times
Provides/ expedites prompt and efficient service to Amazon customers/partners team.
Effectively manage sensitive cases by reporting up the escalation matrix
Demonstrate excellent time-management skills
Maintains or exceeds targeted performance metrics
Actively seek solutions through logical reasoning and identify trends to suggest process improvements

A day in the life
A Investigation Representative is responsible for completing the research and investigation in a timely manner within an ambiguous environment using data analysis and other tools. This requires high level of ownership by facilitating flow of information, reporting progress and identifying blockers & providing resolutions. An Investigation Representative will insist on high standards by effective research and identifying gaps and risks in current mechanisms.

About the team
Rest of World Inbound (ROW IB) team is a vertical of ROW APEX, India Operations. Our team objective is to provide the hassle free and smooth inbounding experience to all sellers and vendors across amazon fulfillment centres. The team is responsible to addressing the payment disputes across fulfillment centres and perform rescue operations, and contingency management.

Basic qualifications

- Associate's degree or above, or Master's degree or above
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience managing time efficiently, meeting personal goals, and working effectively with internal, partner, and customer teams
- Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive).

Preferred qualifications

- Experience with advanced use of SQL for data mining and business intelligence, or experience in creating process improvements with automation and analysis

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Investigation Representative, ROW IB at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Investigation Representative, ROW IB is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, AP, Na - Virtual.
The job was posted on September 17, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Data AnalysisInvestigationCommunicationProblem SolvingTime Management

Questions you could be asked

Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where investigation was part of your work. What did you do?
Tell me about a project where communication was part of your work. What did you do?
Tell me about a project where problem solving was part of your work. What did you do?
Tell me about a project where time management was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Data Analysis, Investigation, Communication, Problem Solving, and Time Management. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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