Investigation Specialist - Thai Speaker (1 year FTC, Remote) , KYC

Amazon is hiring an Investigation Specialist - Thai Speaker (1 year FTC, Remote) , KYC for a remote role open to applicants in Philippines. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
This is listed as a remote role.
The posting mentions kyc, risk analysis and fraud detection among its tools and skills.
Amazon has 21,000+ other open roles on Level.
Posted within the past two weeks.

AI in this role

Review and investigate seller documents and e-commerce risk using internal tools for Thai-speaking markets.

kycrisk-analysisfraud-detectioncomplianceinvestigation

Note:
• This is a 1 year fixed term contract role with a virtual work arrangement.
• Proficiency in English & Thai with an ability to compose grammatically correct, concise and accurate written responses
• Flexibility with working hours and work on weekends and holidays is part of your normal 5-day shift.

Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build trust of our customers and sellers. Amazon hires the brightest minds, are you one of them?

Customer Trust and Partner Support (CTPS) aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, CTPS designs and builds software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com. Job description: Amazon is seeking for individuals who are dedicated, hardworking, analytical and results oriented. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk. The position relies on an analytical mind, detailed investigation and excellent judgment. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.

Key job responsibilities
• Review legitimacy and accuracy of submitted documents by sellers and respond back on the case if needed.
• Evaluate personal and business information from Sellers and verifying the information with reliable internal and external sources.
• Work efficiently on portals and tools provided by Amazon in this role.
• Maintain high ethics and integrity with respect to critical data.
• Assess collected information about new Sellers to on board them to sell on Amazon marketplace.
• Implement checks before launch, validate the details and shift out bad actors early on and prevent them from entering the system.
• Communicate effectively via email with our customer base – third party sellers who want to sell on Amazon in its various marketplaces.
• Minimize the damage to overall customer experience on Amazon platform through document validation.
• Reduce avoidable friction for legitimate sellers and keep updated on Standard Operating Procedures (SOPs) and other policies.
• Flexibility to be trained in additional business-related skills and/or work types.
• Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
• Consistently achieve/exceed weekly productivity and quality standards.
• Participate in ad hoc projects/assignments as necessary.

Basic qualifications

- Minimum a High School Diploma
- Proficiency in English & Thai languages with an ability to compose grammatically correct, concise and accurate written responses.
- Experience working with Microsoft Office including Outlook, Word and Excel.

Preferred qualifications

- Previous work experience in a customer service/retail environment supporting English-speaking customers
- Knowledge of or experience in a fraud/risk management environment
- Experience in insurance, finance, data analysis, research, translation or training with English as the language is a distinct advantage.
- Strong organizational skills.
- Passionate commitment to Amazon's emergence as the world's most customer-centric company.
- Self-disciplined, diligent, proactive and detail oriented.
- Positive, results oriented attitude. Excellent problem-solving skills.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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How we rate this

Investigation Specialist - Thai Speaker (1 year FTC, Remote) , KYC at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Investigation Specialist - Thai Speaker (1 year FTC, Remote) , KYC is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in PH, Virtual and is marked remote.
The job was posted on October 22, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

KycRisk AnalysisFraud DetectionComplianceInvestigation

Questions you could be asked

Tell me about a project where kyc was part of your work. What did you do?
Tell me about a project where risk analysis was part of your work. What did you do?
Tell me about a project where fraud detection was part of your work. What did you do?
Tell me about a project where compliance was part of your work. What did you do?
Tell me about a project where investigation was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Kyc, Risk Analysis, Fraud Detection, Compliance, and Investigation. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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