Invoice to Cash Manager (PG30) – Credit Management & Reporting

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Job Title: Invoice to Cash Manager (PG30) – Credit Management & Reporting

“Reimagine the possibilities” at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world’s largest and most broadly-based healthcare company.

As a member of our Global Finance team, you will have exclusive access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.

At J&J Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer.

This role is part of the Global Services Finance team in the Invoice to Cash process area. The Global Services Finance organization provides best-in-class, cost-effective financial services, and compliance—in a J&J way—to our Operating Companies around the world.

The I2C Manager (Credit Management & Reporting) is accountable for leading and overseeing end-to-end service delivery within the Credit Management and Reporting & Analytics. The role is responsible for managing customer credit risk, credit governance, order release processes, and portfolio exposure while also owning reporting strategy, analytics, performance insights, and management information across all I2C subprocesses, including Cash Application, Collections, Disputes, and Credit Management.

This position supports business decision-making through data-driven insights, risk assessment, operational performance management, and process optimization while ensuring compliance with company policies, controls, and regulatory requirements. The role reports to the Senior I2C Manager.

Key Responsibilities:

• Be compliant with applicable laws and regulations, and follow guidelines in the J&J Credo
• Maintain Operational Excellence
• Lead end-to-end Credit Management and I2C Reporting & Analytics operations, ensuring delivery against service levels, performance targets, and governance requirements.
• Establish and continuously enhance credit policies, risk management frameworks, reporting standards, KPIs, dashboards, and performance measurement methodologies.
• Manage customer credit risk, portfolio exposure, credit limit governance, and order release processes to balance business growth, working capital optimization, and risk mitigation.
• Serve as the escalation point for complex credit decisions, high-risk customer exposures, reporting exceptions, and operational issues impacting business performance.
• Deliver accurate, timely, and actionable performance, financial, and risk insights across Cash Application, Collections, Disputes, and Credit Management.
• Lead period-end reporting, executive performance reviews, forecasting, trend analysis, and identification of risks and improvement opportunities.
• Ensure data integrity, reporting consistency, and compliance with internal controls, policies, audit requirements, and governance standards.
• Partner with Commercial, Finance, Customer Service, Supply Chain, and Technology teams to drive business decisions, improve customer experience, and support enterprise objectives.
• Monitor operational performance, resource utilization, and capacity requirements, implementing actions to optimize efficiency and effectiveness.
• Drive continuous improvement through standardization, simplification, automation, digitization, and adoption of analytics and reporting technologies.
• Talent Management

• Lead, coach, and develop the team, building a strong leadership and succession pipeline.
• Set clear performance expectations, conduct regular performance reviews, and drive accountability for results.
• Foster high team engagement through regular communication, coaching, and feedback.
• Identify capability gaps and ensure targeted development in collections strategy, negotiation, risk management, and stakeholder engagement.
• Promote a culture of ownership, continuous improvement, collaboration, and compliance across the collections organization.

• Be a Trusted Business Partner

• Build strong relationships with business partners across Commercial, Finance, Supply Chain, Customer Service, Treasury, and Controllership organizations.
• Lead performance discussions, governance forums, business reviews, and risk management discussions.
• Act as a trusted advisor by providing actionable insights on operational performance, customer risk exposure, and business opportunities.
• Influence decision-making through analytics, business insights, and fact-based recommendations.
• Support strategic initiatives and business transformation programs through data-driven analysis and risk assessment.

• Create Game-Changing Innovation
• Lead and sponsor continuous improvement initiatives to enhance collections effectiveness, efficiency, insights, and customer experience.
• Champion and oversee adoption of new tools, analytics, automation solutions, and ways of working across teams.
• Support process standardization and scaling of best practices across clusters or regions.
• Participate in pilots, transformation initiatives, and change programs impacting the Invoice‑to‑Cash function.
• Contribute to the refinement of collections playbooks, governance models, and performance frameworks.
• Contribute input to regional collections strategy and capability roadmap development.

Qualifications:

Education

• Bachelor’s degree or equivalent is required, preferably in Accounting or Finance or related business discipline.
• CPA, CMA, MBA or other relevant professional certifications are preferred.

Experience & Background

• 8–10 years of progressive experience, preferably in Finance, Invoice‑to‑Cash, Credit Management.
• At least 4-7 years of people management experience, including leadership of senior individual contributors and/or team leads.
• Demonstrated experience managing multiple teams or cluster‑level operations, with accountability for cash and risk outcomes.

· Strong experience in customer credit risk management, credit governance, portfolio management, and working capital optimization.

· Proven experience in reporting, analytics, performance management, and data-driven business decision support.

• Proven ability to translate regional or functional strategy into operational execution, driving sustained performance improvements.
• Proven ability to operate with full accountability for outcomes, including managing ambiguity, prioritizing competing demands, and delivering against stretch targets.

· Experience in a shared services, BPO, or multinational environment is an advantage.

Skills & Competencies

· Strong credit risk management and financial analysis capabilities.

· Strong business acumen and ability to balance risk management with commercial objectives.

· Advanced analytical, problem-solving, and decision-making skills.

· Ability to translate data into actionable insights and executive-level recommendations.

· Strong stakeholder management, influencing, and collaboration skills.

· Excellent verbal and written English communication skills.

· Ability to lead through ambiguity, manage competing priorities, and deliver results in a dynamic environment.

· Strong people leadership capabilities, including coaching, performance management, and talent development.

Work Requirements

· Willingness to work on shifts to align with global assignment (ex. mid‑shift or night‑shift).

· Willingness to work onsite, with flexibility for a temporary hybrid setup where applicable.

Other

• Foreign language capability (other than English) is a plus.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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