IT Administrator

Loft Orbital is hiring an IT Administrator. It pays $110k-$140k a year and Level rates it ; you can apply on Loft Orbital.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Level classifies it as a mid-level role.
Level lists 77 other open roles at Loft Orbital.

AI in this role

Wanna join the adventure? Loft Orbital’s mission is to make space simple for organizations, and Loft IT’s mission is to make work simple for employees. Our Golden office is growing, and we’re looking for an IT Administrator to join our international IT team. You’ll be the go-to person on the ground for our two Colorado sites, while contributing to IT activities across all of our offices worldwide.

You’ll focus most of your time on end-user support in office, with a path to owning our global IT service desk within your first six months. We’re looking for someone who is passionate about technology, has a customer-centric personality, and can translate technical problems into plain English. This is not an entry-level position, and there’s plenty of room for mentorship to help you grow your technical chops!

About the Role:

Operational Support (50%)

Serve as the first point of contact for Colorado-based support issues; assist colleagues with computer questions, hardware upgrades, application permissions, printers, etc.
Pick up, support, and close support tickets in our IT service desk, escalating out of scope tickets when needed
Support clean room and lab operations (network setup, environmental controls, specialized hardware)
Help colleagues with the procurement of new software tools and IT equipment
Support the IT team during investigatory and regulatory audits

Onboarding & Application Administration (25%)

Work with our People Team to run employee onboarding across all offices, and be the on-site IT contact for all Golden new hires
Provision Mac, Windows, and Linux laptops for new employees via our MDM tooling (Fleet)
Create and manage permissions for end-user SaaS accounts (Okta, Google Workspace, O365, Slack, Atlassian, etc.)

Documentation (15%)

Document new and existing projects / systems
With direction from IT leadership, maintain and update IT’s internal doc repos (how-tos, IT policy, etc.)

Facilities Care (10%)

Provide assistance and perform break/fix work for AV conference rooms
Assist in network upgrades / expansion efforts

Must Haves:

3+ years of hands on IT support experience following industry best practices
Strong end-user support skills and a customer-service mindset, with the ability to translate technical issues into plain language
Attention to detail and experience running onboarding procedures
Experience with internal corporate networking (DNS, VPN, VLANs)
Experience administering SaaS environments and SSO technologies (Okta, Google Workspace, O365)
Based in (or able to relocate to) the Golden, CO area; this is an on site role

Nice to Haves:

Experience with Okta administration
Knowledge of Atlassian products (Jira, Confluence), especially Jira administration
Experience automating repetitive tasks with AI tools
Experience using or supporting Linux as a desktop operating system
Working knowledge of industry security practices

Some of Our Awesome Benefits:

100% company-paid medical, dental, and vision insurance option for employees and dependents
Flexible Spending (FSA) and Health Savings (HSA) Accounts offered with an employer contribution to the HSA
100% employer paid Life, AD&D, Short-Term, and Long-Term Disability insurance
Flexible Time Off policy for vacation and sick leave, and 12 paid holidays
401(k) plan and equity options
Daily catered lunches and snacks in office
International exposure to our team in France
Fully paid parental leave; 14 weeks for birthing parent and 10 weeks for non-birthing parent
Carrot Fertility provides comprehensive, inclusive fertility healthcare and family-forming benefits with financial support
Off-sites and many social events and celebrations
Relocation assistance when applicable

Who We Are Loft Orbital builds “shareable” satellites, providing a fast & simple path to orbit for organizations that require access to space. Powered by our hardware & software products, we operate satellites, fly customer payloads onboard, and handle entire missions from end to end - significantly reducing the lead-time and risk of a traditional space mission. Our standard interface enables us to fly multiple customer payloads on the same satellite, with capabilities such as earth imagery, weather & climate /science data collection, IoT connectivity, in-orbit demonstrations, and national security missions. Our customers trust us to manage their space infrastructure, so they can focus on what matters most to them: operating their mission and collecting their data. At Loft, you’ll be given the autonomy and ownership to solve significant challenges, but with a close-knit and supportive team at your back. We believe that diversity and community are the foundation of an open culture. We are committed to hiring the best people regardless of background and make their time at Loft the most fulfilling period of their career. We value kind, supportive and team-oriented collaborators. It is also crucial for us that you are a problem solver and a great communicator. As our team is international, you will need strong English skills to better collaborate, easily communicate complex ideas and convey important messages. With 3 satellites on-orbit and a wave of exciting missions launching soon, we are scaling up quickly across our offices in San Francisco, CA | Golden, CO | and Toulouse, France. As an international company your resume will be reviewed by people across our offices so please attach a copy in English.
*Research shows that while men apply to jobs where they meet an average of 60% of the criteria, women and other underrepresented people tend to only apply when they meet 100% of the qualifications. At Loft, we value respectful debate and people who aren’t afraid to challenge assumptions. We strongly encourage you to apply, even if you don’t check all the boxes.
Who We Are
Loft: Space Made Simple.
Founded in 2017, Loft provides governments, companies, and research institutions with a fast, reliable, and simple way to deploy missions in orbit.
We integrate, launch, and operate spacecraft, offering end-to-end missions as a service across Earth observation, IoT connectivity, on-orbit AI, national security missions, and more. Leveraging our existing space infrastructure and an extensive inventory of satellite buses, Loft is reducing years-long integration and launch timelines to months. With more than 30 missions flown, Loft’s flight heritage and proven technologies enable customers to focus on their mission objectives.
With a growing fleet on track to reach 30 satellites by 2027, we are scaling up quickly across our offices in San Francisco, CA | Golden, CO | and Toulouse, France to meet accelerating demand for space infrastructure.
As an international company your resume will be reviewed by people across our offices so please attach a copy in English.

How we rate this

IT Administrator at Loft Orbital rates 38 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.