PwCIT Generalist (H/F)
AI in this role
Manage IT and telephony assets, software licenses, vendor orders, and user support operations at PwC.
Job Description & Summary
Mission principale
Assurer la gestion opérationnelle du parc informatique et téléphonique, ainsi que l'accompagnement des utilisateurs afin de garantir la disponibilité et l'optimisation des services IT au sein de PwC.
Principales responsabilités
- Gestion du parc informatique : inventaire, affectation, renouvellement et suivi des équipements.
- Gestion du parc téléphonique : lignes mobiles, forfaits, roaming, portabilité et optimisation des coûts.
- Préparation et suivi des commandes de matériel et services IT.
- Coordination des besoins IT liés à l'intégration et au départ des collaborateurs.
- Élaboration de reportings et tableaux de bord de suivi.
- Participation aux projets d'amélioration continue et de transformation IT.
- Support et accompagnement des utilisateurs.
Compétences clés
- IT Asset Management
- Gestion des télécommunications
- Reporting et analyse de données
- Microsoft 365 et Excel
- Processus ITIL
- Organisation, rigueur et sens du service
- Communication et coordination
Profil recherché
- Bac+4 / Bac+5 en informatique, télécommunications ou systèmes d'information.
- Expérience de 1 an minimum dans les opérations IT, la gestion de parc informatique et téléphonique ou le support IT.
- Maîtrise des outils Microsoft et des bonnes pratiques ITIL.
- Capacité d'analyse, d'organisation et de gestion des priorités.
- Bon relationnel et aptitude à travailler avec des interlocuteurs variés.
How we rate this
IT Generalist (H/F) at PwC rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where it asset management was part of your work. What did you do?
- Tell me about a project where telecommunications management was part of your work. What did you do?
- Tell me about a project where reporting was part of your work. What did you do?
- Tell me about a project where it support was part of your work. What did you do?
- Walk me through how you've used Microsoft 365 in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: It Asset Management, Telecommunications Management, Reporting, It Support, and Microsoft 365. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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