IT Help Desk

AI in this role

jaxjasper

Code 81 is established in 2023, CODE81 operates autonomously from within the Technology Cluster of Ghobash Group as a highly agile services driven organization, committed to enabling future thinkers.

Advising systematic know-how of procedures, operations, and work instructions
Checking systems and equipment for substandard performance or malfunctioning
Fixing systems and equipment problems
Setting up of Peripherals (i.e Laptop/Desktop/Printers), as per the compliance and policy.
Good knowledge of backup software like Synology
Good knowledge about Office 365
Checking Wi-Fi performance and Monitoring Cisco Cloud Miraki-based Access Points
Good Knowledge ins Active Directory Management, DNS & DHCP
Identifying performance problems and malfunctions
Maintaining hardware and corresponding documentation of fixes, notes, and recommendations
Managing routine preventive procedures; maintaining and monitoring network security
Analyzing and resolving faults
Monitoring network environments and proactively maintain infrastructure to prevent failures
Updating process, procedure, and other documentation
Log and follow-up issues with Vendors
Perform health system checks on areas of responsibility
Mapping client's requirements and liaise with Group IT
Designing, deploying, maintaining, and improving IT service delivery processes within the corporate guidelines to ensure efficient IT-dependent business operations and achieving corporate objectives
Ensured adherence to the SLA within the network
Responsible for monitoring and tracking IT assets

Deep System and Storage management understanding.
Network Management understanding.
Familiarity with ITIL and its applications.
Work with reports, root cause analysis.
Maintain documentation
Vendor negotiation
Maintain system and storage.
Maintain and ensure network operations.
Monitor vendor SLAs.
Work with vendors for solution and their support.
Bachelor of Computer Engineering or equivalent.

Languages/Technologies: Java/J2EE, ReactJS, JQuery, JSON, HTML, JavaScript, CSS, PLSQL. Additional: Angular 7, VueJS, AngularJS. Frameworks: Spring Boot, Spring 4(MVC, ORM, AOP, SECURITY, Batch), Struts 2, Hibernate 3+. Database: Oracle 19c. Web Services: RESTful Web Services (JAX-RS), SOAP, JSON. Build Tool: Maven. Version Control : Bit Bucket. Development Tools: Eclipse STS, Jira, Tibco Jasper Report. Application Server: WebLogic Application server, Apache Tomcat Testing: Junit.

How we rate this

IT Help Desk at Ghobash Group rates 35 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

JaxJasper

Questions you could be asked

What's a project where you used Jax hands-on?
Walk me through how you've used Jasper in your day-to-day work.

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List these exact terms on your resume: Jax and Jasper. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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