IT Operations Engineer, Application Support

Point72 is hiring an IT Operations Engineer, Application Support in London, United Kingdom. Level rates it ; you can apply on Point72.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Level classes it as a senior role.
Point72 has 200 other open roles on Level.
Posted in the last few days.

AI in this role

A Career with Point72’s Technology Team

As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications.

As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business.

What you’ll do

Lead support for macro trading applications that help investment professionals operate efficiently across fast-moving markets
Serve as a senior escalation point for complex incidents, driving timely resolution while keeping users and technology stakeholders informed
Strengthen production stability by monitoring critical application workflows and identifying issues before they affect users
Partner with front-office teams to understand trading needs and translate recurring issues into practical technology improvements
Design and improve onboarding processes for macro application users, including setup, access coordination, and operational readiness
Automate repeatable support activities to reduce manual effort, improve consistency, and accelerate response times
Maintain clear support procedures and knowledge materials that help the broader team resolve issues effectively
Mentor support engineers across experience levels, sharing domain knowledge and reinforcing effective incident management practices
Review incident trends and service metrics to identify root causes, reduce recurring problems, and improve the user experience

What’s required

5+ years of application support experience in financial services, including production support for business-critical trading applications
Prior experience in a team lead or senior role, including mentoring individuals with varying levels of experience
Experience working professionally with front-office users and technology teams in fast-paced environments
Experience with SQL, at least one scripting language, and Unix-based environments
Experience managing major outage communications and coordinating stakeholders through incident response
Strong understanding of order management and execution workflows across the trade lifecycle
Strong understanding of at least one asset class and familiarity with an additional asset class
Proven ability to diagnose application issues, resolve client incidents, and sustain high-quality service in time-sensitive situations
Commitment to the highest ethical standards

We take care of our people

We invest in our people, their careers, their health, and their well-being. When you work here, we provide:

Private Medical and Dental Insurances
Generous parental and family leave policies
Volunteer opportunities
Support for employee-led affinity groups representing women, people of colour and the LGBQT+ community
Mental and physical wellness programmes
Tuition assistance
Non-contributory pension and more

About Point72

Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit https://point72.com/.

How we rate this

IT Operations Engineer, Application Support at Point72 rates 38 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.