Point72It Operations Engineer, End User Computing
Point72 is hiring an It Operations Engineer, End User Computing in New York, United States. It pays $110k-$170k a year and Level rates it ; you can apply on Point72.
Level's read on this job
- On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
- The posting mentions PowerShell, Splunk and end user computing among its tools and skills.
- Level classes it as a mid-level role.
- Point72 has 199 other open roles on Level.
AI in this role
Provide white-glove IT support, end-user computing maintenance, and technical operations for investment professionals at Point72.
A Career with Point72's Technology Team
As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications.
As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business.
WHAT YOU'LL DO
- Provide white-glove technology support and advice to our Executive Management team
- Diagnose and resolve issues across PCs, laptops, mobile devices, software, and video conferencing solutions with patience and empathy
- Advise on current technology and corporate policies with practical recommendations
- Manage expectations clearly and professionally during incidents and service requests
- Coordinate with local, off-site, and global technology service providers to maintain excellent service standards
- Develop written project plans for new technology initiatives
- Provide rotational 24/7 on-call support and travel domestically and internationally as needed
WHAT'S REQUIRED
- Minimum of four years of experience in a client service, desktop support, or technical support role
- Bachelor’s degree from an accredited institution with a concentration in technology, computer science, or a related discipline
- Previous experience supporting investment professionals in the financial industry
- Knowledge of market data and electronic trading platforms, including Bloomberg and Neovest
- Scripting and automation experience using PowerShell and Splunk
- Proficiency supporting PCs, laptops, video conferencing solutions, software, and mobile devices
- Ability to troubleshoot and remediate complex issues, perform root cause analyses, and recommend actions to reduce future risk
- Ability to identify urgent issues based on business impact while maintaining composure in a fast-paced, high-pressure environment
- Inquisitive mindset and desire to learn and work with new technologies
WE TAKE CARE OF OUR PEOPLE
We invest in our people, their careers, their health, and their well-being. When you work here, we provide:
- Fully-paid health care benefits
- Generous parental and family leave policies
- Volunteer opportunities
- Support for employee-led affinity groups representing women, people of color and the LGBT+ community
- Mental and physical wellness programs
- Tuition assistance
- A 401(k) savings program with an employer match and more
ABOUT POINT72
Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit https://point72.com/.
The annual base salary range for this role is $110,000-$170,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.
How we rate this
It Operations Engineer, End User Computing at Point72 rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where end user computing was part of your work. What did you do?
- Tell me about a project where desktop support was part of your work. What did you do?
- Tell me about a project where it operations was part of your work. What did you do?
- Tell me about a project where troubleshooting was part of your work. What did you do?
- Walk me through how you've used PowerShell in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: End User Computing, Desktop Support, It Operations, Troubleshooting, and PowerShell. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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