IT Service Management Analyst - Manager

PwC is hiring an IT Service Management Analyst - Manager in Buenos Aires, Argentina. Level rates it ; you can apply on Level.

AI in this role

IT Service Management Analyst managing enterprise SaaS platforms, service quality, and ITIL processes globally.

itildocusignqualtricsonetrustadobe-analytics

it-service-managementincident-managementproblem-managementchange-managementstakeholder-management

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Manager

Job Description & Summary

Es un rol de IT Service Management enfocado en garantizar la continuidad, calidad y mejora de servicios tecnológicos utilizados a nivel global. Actúa como nexo entre clientes, equipos de soporte (L2/L3), equipos de Delivery y proveedores, asegurando que los servicios funcionen correctamente, que los incidentes se gestionen adecuadamente y que los procesos de Service Management sigan las buenas prácticas de ITIL.

Trabajará dando soporte a soluciones SaaS corporativas como Docusign, Qualtrics, Customer Hub, DPE, Adobe Analytics, OneTrust y otras plataformas utilizadas por el negocio.

Responsabilidades principales:

Ser el principal punto de contacto para stakeholders y usuarios de los servicios asignados.
Coordinar la gestión de incidentes, escalaciones y problemas operativos.
Asegurar la continuidad y calidad de los servicios tecnológicos.
Gestionar y monitorear SLAs, métricas de servicio y procesos de mejora continua.
Coordinar el trabajo entre equipos L2, L3, Delivery y proveedores externos.
Participar en revisiones de servicio y planes de mejora.
Colaborar en la preparación operativa de nuevos releases y cambios.
Gestionar procesos de Change Management, autorizaciones y governance.
Facilitar la transferencia de conocimiento y documentación de servicios.
Mantener visibilidad sobre roadmaps, actualizaciones y evolución de las plataformas bajo su alcance.

Perfil buscado:

Experiencia en IT Service Management, IT Operations o Service Delivery.
Conocimiento del ciclo de vida de servicios bajo framework ITIL.
Experiencia en Incident Management, Problem Management y Change Management.
Capacidad para coordinar múltiples stakeholders y equipos técnicos.
Experiencia trabajando con entornos SaaS y operaciones de servicios tecnológicos.
Buenas habilidades de comunicación, organización y gestión de prioridades.
Inglés avanzado.

Todas las personas calificadas serán consideradas para trabajar en PwC sin importar etnia; credo; color; religión; nacionalidad; edad; discapacidad; neurodiversidad; orientación sexual; identidad o expresión de género; estado civil, o cualquier otra condición protegida por la ley. PwC se enorgullece de ser una organización inclusiva y brindar igualdad de oportunidades.

- Comprender la importancia de la correcta gestión de la información

- Conocimiento en seguridad de la información y protección de datos

- Correcta gestión de la seguridad de la información

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Artificial Intelligence, Business Technology, Cloud Disaster Recovery, Coaching and Feedback, Communication, Creativity, Database Disaster Recovery, Data Warehousing Disaster Recovery, Digital Tooling, Disaster Recovery, Disaster Recovery Solution Development, Embracing Change, Emotional Regulation, Empathy, Enterprise Architecture, Hardware Troubleshooting, Incident Management and Resolution (IMR), Inclusion, Intellectual Curiosity {+ 28 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

How we rate this

IT Service Management Analyst - Manager at PwC rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

IT Service Management Analyst - Manager is an open job at PwC.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Buenos Aires.
The job was posted on October 6, 2026.
Seniority: senior.
Applications are handled by PwC. Apply on PwC

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

It Service ManagementIncident ManagementProblem ManagementChange ManagementStakeholder ManagementItilDocusignQualtrics

Questions you could be asked

Tell me about a project where it service management was part of your work. What did you do?
Tell me about a project where incident management was part of your work. What did you do?
Tell me about a project where problem management was part of your work. What did you do?
Tell me about a project where change management was part of your work. What did you do?
Tell me about a project where stakeholder management was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: It Service Management, Incident Management, Problem Management, Change Management, and Stakeholder Management. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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