IT Service Management Coordinator ANZ

Essity is hiring an IT Service Management Coordinator ANZ. Level rates it ; you can apply on Essity.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions Microsoft 365, Azure and Exchange among its tools and skills.
Level classes it as a mid-level role.
Essity has 312 other open roles on Level.
Posted in the last few days.

AI in this role

Coordinate IT service management and provide multi-level technical support for Microsoft 365, Azure, and infrastructure systems in Australia and New Zealand.

microsoft-365azureexchangeteamssharepointonedrive

it-supportit-service-managementinfrastructurenetworkingcloud-platforms

IT Service Management Coordinator ANZ

Combine hands-on IT support with project delivery while growing your expertise in Microsoft 365, Azure, cloud technologies and infrastructure.

At Essity, we create innovative products and solutions that improve everyday well-being for millions of people around the world. We're looking for an experienced and customer-focused IT Service Management Coordinator to join our ANZ IT team based in Springvale and play a key role in ensuring the reliability, performance, and continuous improvement of our technology environment.

This is an opportunity to work across local, regional, and global teams, supporting critical business systems while contributing to technology initiatives that help our people work effectively and efficiently.

About the Role

Reporting to our Team Leader - IT Operations, the IT Service Management Coordinator is responsible for supporting the stability, performance, and ongoing enhancement of Essity's IT infrastructure and services across Australia and New Zealand.

You will act as a trusted technology partner for internal stakeholders, providing technical expertise across Microsoft technologies, cloud platforms, infrastructure, networks, and end-user support. Working closely with regional and global IT teams, you will help deliver a seamless technology experience while identifying opportunities for continuous improvement.

This role suits an IT professional with strong technical capability, a customer-centric mindset, and a passion for continuous improvement. You'll have the opportunity to influence how IT services are delivered across ANZ while contributing to regional and global technology initiatives.

What You Will Do

Provide Level 1- 3 support across infrastructure, networking, end-user technologies, and business-critical systems.
Support and maintain Microsoft technologies, including Microsoft 365, Exchange Online, Teams, SharePoint, and OneDrive.
Assist with Azure cloud environments, infrastructure services, and disaster recovery capabilities.
Partner with local, regional, and global IT teams to deliver projects, upgrades, and continuous improvement initiatives.
Support change management activities while minimising disruption to business operations.
Identify opportunities to improve system performance, user experience, and operational efficiency.

Who You Are

We're looking for someone who brings a blend of technical expertise, strong stakeholder management skills, and a customer-first mindset. You'll have:

3-5 years' experience in IT infrastructure, systems administration, or IT operations
Strong hands-on experience supporting Microsoft technologies, including Microsoft 365, Exchange Online, Teams, SharePoint, and OneDrive
Strong communication skills and the ability to build relationships with both technical and non-technical stakeholders
A proactive, solutions-focused approach and a passion for delivering great service

It would be great if you also have:

Microsoft certifications
Exposure to regional or global IT environments

What We Can Offer You

Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.

Innovate for Good | Excel Together | Be You With Us

Please note that we are seeking to appoint the successful candidate in January 2027 and will be progressing suitable applicants throughout the recruitment process accordingly.

Application End Date:

01 Dec 2026

Job Requisition ID:

Essity266421

How we rate this

IT Service Management Coordinator ANZ at Essity rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

IT Service Management Coordinator ANZ is an open job at Essity.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Springvale, Australia.
The job was posted on November 2, 2026.
Seniority: mid.
Applications are handled by Essity. Apply on Essity

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

It SupportIt Service ManagementInfrastructureNetworkingCloud PlatformsMicrosoft 365AzureExchange

Questions you could be asked

Tell me about a project where it support was part of your work. What did you do?
Tell me about a project where it service management was part of your work. What did you do?
Tell me about a project where infrastructure was part of your work. What did you do?
Tell me about a project where networking was part of your work. What did you do?
Tell me about a project where cloud platforms was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: It Support, It Service Management, Infrastructure, Networking, and Cloud Platforms. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

Want an expert to read your CV for this job?

Free. Send your CV and the role you want next. You get your review by email within 24 hours.

Get a free CV review Get your CV rewritten Check your resume with the ATS resume checker