IT Services Technician

xAI is hiring an IT Services Technician in Seattle, United States. It pays $68k-$103k a year and Level rates it ; you can apply on xAI.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Level classes it as a mid-level role.
xAI has 307 other open roles on Level.

AI in this role

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars.

SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next.

IT SERVICES TECHNICIAN

Our IT Services team is the backbone of our operational efficiency, ensuring seamless connectivity and technical assistance for all our employees, regardless of their location. We are seeking a skilled and helpful IT specialist to join our IT services team. This role provides advanced technical guidance and service to end-users, resolves complex IT issues, and collaborates with Level 1 technicians and senior IT staff to ensure seamless technology operations. The ideal candidate is a problem-solver with strong technical expertise, excellent communication skills, and a commitment to delivering outstanding customer service. This is a full-time position, onsite with occasional on-call or after-hours support.

RESPONSIBILITIES:

Provide second-line technical assistance for hardware, software, and network issues via phone, email, or in-person
Diagnose and resolve complex technical problems, including system crashes, network connectivity issues, and software conflicts
Manage and administer user accounts, permissions, and access controls in systems like Active Directory
Assist with the deployment, configuration, and maintenance of hardware (desktops, laptops, servers, and peripherals) and software applications
Monitor and maintain IT systems, including performing patch management, updates, and basic server administration
Document and update IT service tickets with detailed resolutions and escalate unresolved issues to Level 3 experts or specialized teams
Contribute to and maintain IT knowledge base articles and self-service wikis to enhance user self-sufficiency
Support IT projects, such as system upgrades, migrations, or new technology rollouts
Train and mentor Level 1 technicians, providing guidance on troubleshooting techniques and best practices
Ensure compliance with company IT policies, security standards, and data protection protocols
Provide new hire onboarding and offboarding service support

BASIC QUALIFICATIONS:

Associate’s or bachelor’s degree in information technology, computer science, or technical discipline
2+ years of experience in IT, helpdesk, or a technical role

PREFERRED SKILLS AND EXPERIENCE:

Experience in troubleshooting network issues (TCP/IP, DNS, DHCP, VPNs) and basic server administration (Windows Server, Linux basics)
Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise software
Experience with IT service management tools (e.g., ServiceNow, Jira) and ticketing systems
Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and cloud services (e.g., Google Workspace, Microsoft 365)
Excellent problem-solving, analytical, and customer service skills
Ability to work independently and collaboratively in a fast-paced environment
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional, or ITIL)
Experience with scripting (e.g., PowerShell, Bash,Python) for automation tasks
Knowledge of cybersecurity best practices and tools (e.g., antivirus, endpoint protection)
Ability to manage multiple priorities and meet deadlines under pressure

COMPENSATION AND BENEFITS:

$68,400 - $102,600 USD

Base salary is just one part of our total rewards package at SpaceXSI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

SpaceXSI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.

How we rate this

IT Services Technician at xAI rates 38 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.