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IT Support Associate II , Ops Tech Solutions (OTS) - Fixed Field
AI in this role
As an IT Support Associate, you will use your skills to support our Operations team by resolving issues involving multiple IT architectures. We are always committed to improvements; you will be encouraged to participate in career development opportunities to progress at Amazon.
We are looking for self-motivated individuals to take on challenges and motivate teams to develop solutions for the obstacles we face.
This is an on-site position in Cajamar - SP - Brazil.
Key job responsibilities
Come join our technology team and:
• Be a protagonist in managing state-of-the-art IT equipment at our facilities
• Lead technical solutions and make a difference in our operational infrastructure
• Develop your mentoring side by sharing knowledge and training new talent
• Grow with us through constant learning in innovative technologies
• Connect with diverse teams, providing on-site and remote support across multiple locations
• Enjoy a dynamic routine with the possibility of working different shifts, adaptable to your profile
🚀 Here you'll have the opportunity to directly impact our operations while developing your technical and leadership skills!
About the team
🚀 Operations Technology Solutions (OTS): We are the force that drives one of the most impressive operations in the world! Every day, our technology enables the delivery of thousands of smiles in the form of packages, reaching people in hundreds of countries.
As part of OTS, you will be essential in a system that:
• Maintains the fast pace of Amazon's global operations
• Ensures precision in every process
• Establishes new standards of excellence in services
Here, your IT expertise won't be just another skill - it will be a fundamental part of a logistics revolution that never stops! 24 hours a day, 7 days a week, our team keeps Amazon's operations running without interruptions.
💡 Join us and be part of this story of innovation and global success!
Basic qualifications
- Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
Preferred qualifications
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
How we rate this
IT Support Associate II , Ops Tech Solutions (OTS) - Fixed Field at Amazon rates 36 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Classification
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
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