IT Support
AI in this role
Key Accountabilities
- Provide first‑line support for basic hardware and software issues.
- Assist with installation and configuration of laptops, desktops, and mobile devices.
- Support onboarding by preparing devices, accounts, and access permissions.
- Troubleshoot common issues related to Windows OS, Office 365, email, and network connectivity.
- Log and track IT service desk tickets, ensuring timely follow‑up.
- Assist in maintaining IT asset inventory and documentation.
- Support meeting rooms and video conferencing setups.
- Escalate complex issues to senior IT staff when required.
- Follow IT policies, cybersecurity guidelines, and best practices.
Requirements
Required Skills & Competencies
- Function / Department: Information Technology
- Job Location: Riyadh – Overhead
- Reports To: IT Manager
- Years of Experience: 0–1 year (Fresh Graduate)
- Degree / Qualification: Bachelor’s degree in Information Technology, Computer Science, or related field
- Basic knowledge of Windows OS, Office 365, and networking fundamentals.
- Strong communication and customer service skills.
- Eagerness to learn and develop technical skills.
- Ability to troubleshoot common IT issues.
- Good organizational and follow‑up skills.
- Fluency in English; Arabic is an advantage.
How we rate this
IT Support at JASARA PMC rates 38 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
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