IT Support Engineer

Amazon is hiring an IT Support Engineer . Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Tools and skills the posting cites include Linux, AWS and network troubleshooting.
Level classifies it as a mid-level role.
Level lists 21,000+ other open roles at Amazon.

AI in this role

Troubleshoot and maintain IT infrastructure and end-user equipment to support warehouse operations.

linuxaws

network-troubleshootingip-networkingroot-cause-analysis

IT systems that work effectively keep Amazon’s operations running at full speed. Our IT Support Engineers work behind the scenes to troubleshoot any issues and improve our systems, so that we can operate at our best. Your focus will be to make sure our IT infrastructure is up to the demands of our global business. At the same time, you’ll get to work with the latest technology and learn from leaders who are creating the warehouse environments of the future.

Key job responsibilities
- Support end-user equipment and your building’s IT infrastructure
- Help with key network projects, like the IT setup of new Amazon buildings
- Suggest new processes that improve the way Amazon uses IT in its operational sites
- Train and mentor IT technicians

A day in the life
You’ll be based on site and will travel to other operational sites in your country, and potentially internationally, several times a month. As an IT Support Engineer, you’ll work with remote and on-site colleagues to support them with any issues. You’ll use your expertise to make sure our platforms are working at their best, often implementing projects to maintain or improve our IT infrastructure. In some cases, you may also help design the infrastructure for new buildings and make sure everything is working for the site launch.

About the team
Ops Tech Solutions (OTS) is the field IT organization responsible for first level troubleshoot of IT issues in our FCs, distribution centers and other sites.

Basic qualifications

- Experience troubleshooting issues and root cause analysis
- Experience working in complex IT environments or equivalent
- Knowledge of IP networking fundamentals and extensive experience in the application of IP protocols
- Experience in network and operating system support
- Speak, write, and read fluently in Spanish and English at C1 level or above
- Valid EU driver's license

Preferred qualifications

- Bachelor's degree
- Experience working in a fast-paced, rapidly changing operations environment
- Experience working in a customer-facing environment
- Experience in complex problem solving, and working in a tight schedule environment
- certification in an applicable field like A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification
- Experience in Network protocols like DNS/DHCP/TCP, or experience in software development and experience in managing and troublshooting network

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

IT Support Engineer at Amazon rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

IT Support Engineer is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in ES, O, Siero.
The job was posted on October 6, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Network TroubleshootingIp NetworkingRoot Cause AnalysisLinuxAWS

Questions you could be asked

Tell me about a project where network troubleshooting was part of your work. What did you do?
Tell me about a project where ip networking was part of your work. What did you do?
Tell me about a project where root cause analysis was part of your work. What did you do?
What's a project where you used Linux hands-on?
Walk me through how you've used AWS in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Network Troubleshooting, Ip Networking, Root Cause Analysis, Linux, and AWS. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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