IT Support Engineer

Stripe is hiring an IT Support Engineer in San Francisco, United States. Level rates it ; you can apply on Stripe.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Level classes it as a mid-level role.
Stripe has 764 other open roles on Level.
Posted within the past week.

AI in this role

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Corporate Technology (CorpTech) Services team supports Stripes working in offices and remotely around the world. We keep critical business systems running and support onboarding, offboarding, and everyday technology needs. We’re looking for a Tier 1 Support Engineer to join our Americas team, providing thoughtful, individualized, in-person support while collaborating with a global team.

What you’ll do

You’ll resolve hardware, software, and business-system issues, maintain office technology, and support executives and high-stakes meetings. This role requires in-person support, including desk setups and equipment management.

Responsibilities

Provide hands-on support for executive devices, including macOS and iOS provisioning, configuration, secure migrations, and travel technology readiness
Support high-stakes meetings and events through advance checks, active conferencing troubleshooting, and dedicated meeting-day technical support
Manage rapid incident response, containment playbooks, and dedicated ticket queues with tiered service-level agreements for sensitive executive requests
Resolve technical issues for Stripes, contingent workers, and vendors in person and through email, Slack, and the ticketing system; troubleshoot hardware, scripts, automation, and applications including Google Workspace, Slack, Zoom, Jira, and Confluence, and follow up to confirm resolution
Provision laptops for onboarding and fleet upgrades, support onboarding training and third-party vendor setup, and contribute to global offboarding tasks
Maintain office technology, including printers, Zoom Rooms, and room schedulers; manage desk setups, peripherals, and equipment inventory with accurate asset records
Create and maintain user-facing and internal technical documentation, promote established technology practices, and escalate issues to the IT Systems and Infrastructure team as needed

Who you are

You have the ability to take initiative on tickets and contribute to project design and implementation. You are skilled at writing, updating and maintaining technical documentation and sending directed communications. You are comfortable working as an individual contributor on a global team that is driving towards a common goal. You will best succeed in this role by leading on things you are passionate about while supporting others in their passion.

You love problem solving and collaborating with others to provide world class support. Being the best fit for this position means you are both humble and confident. You strive towards excellence but understand your limitations and don’t hesitate to ask for help when needed.

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

At least 2 years of experience in an IT help desk or technical support role
Working knowledge of Apple hardware and software, Google Workspace, Slack, Zoom, and Atlassian tools, including Jira and Confluence
Understanding of script execution and troubleshooting using languages such as Ruby, Bash, or Python, and working knowledge of device provisioning and endpoint management tools such as DEP and FleetDM
Ability to independently prioritize support requests and project work while collaborating with a global team
Clear written and verbal communication, including technical documentation, and an empathetic, customer-focused approach to problem-solving

Preferred qualifications

3+ years of executive IT support experience, including hands-on device support, high-stakes meeting support, and handling sensitive requests

How we rate this

IT Support Engineer at Stripe rates 38 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.