Junior Account Manager

AI in this role

About Us
YouLend is a leading global embedded finance platform helping businesses access fast, flexible funding through partners like eBay, Amazon, Grubhub, Shift4, and Stripe.

As we rapidly expand across the US, we're looking for a motivated Junior Account Manager to join our growing Atlanta Sales team. This is a fantastic opportunity to launch your sales career at one of the world's fastest-growing fintech companies.

In this hands-on role, you'll work directly with merchants every day, build valuable sales and relationship management skills, and grow your career in a fast-paced, high-impact environment. If you're ambitious, proactive, and excited by the opportunity to make a real difference, we'd love to hear from you.

Key Responsibilities

As a Junior Account Manager, you’ll play a key role in supporting our sales operations, nurturing client relationships, and helping merchants across the country access the funding they need to grow.

Proactively manage a portfolio of accounts, monitoring performance, identifying growth opportunities, and providing insights to help merchants succeed.
Handle inbound and outbound communications with professionalism and care — including calls, emails, and platform messages — ensuring all interactions are accurate and timely.
Collaborate closely with internal teams such as Sales, Risk, and Operations to resolve merchant inquiries or issues efficiently and effectively.
Support merchants through renewals, upsell opportunities, and product education, always balancing customer needs with business objectives.
Maintain detailed and accurate records of all merchant interactions, activities, and account updates across internal systems and CRM tools.
Demonstrate strong communication, negotiation, and relationship management skills to build trust and deliver positive outcomes.
Prioritize workload effectively to manage a high volume of accounts while maintaining accuracy and a customer-first mindset.
Bring commercial awareness, problem-solving ability, and enthusiasm for working with SMEs in a dynamic fintech environment.

Skills, Knowledge & Expertise

The ideal candidate will have the following skillset:

Strong attention to detail and accuracy is essential.
Proven ability to work effectively under pressure and meet tight deadlines. Excellent interpersonal and communication skills (both written and verbal). Demonstrated problem-solving ability and initiative.
Team-oriented with a collaborative approach to work.
Positive attitude, reliability, and a strong work ethic. Proficient in Microsoft Office Suite; experience with financial systems or CRM tools is a plus. Previous experience in a funding, finance, or operations role is an advantage but not required.

Desirable Skills:

A target-driven mindset with a strong interest in sales and commercial success.
Excellent written and verbal communication skills, with confidence interacting over phone and email.
Comfortable using Microsoft Excel and working with data.
A customer-first attitude with a passion for helping small businesses succeed.

How we rate this

Junior Account Manager at YouLend rates 38 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.