Delivery Hero (talabat)Junior Operations Analyst
Delivery Hero (talabat) is hiring a Junior Operations Analyst in Lisbon, Portugal. Level rates it ; you can apply on Delivery Hero (talabat).
Level's read on this job
- On Level's scale, this role is Uses AI ●●○○: an ordinary role that requires AI tools.
- Tools and skills the posting cites include Excel, Google Sheets and SQL.
- Level classifies it as a junior role.
- Level lists 947 other open roles at Delivery Hero (talabat).
- The role was posted in the last few days.
AI in this role
Support operations and compliance with insightful data analysis, operational dashboards, and process optimization.
Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Ref ID: JR0088108
YOUR MISSION
You will be responsible for supporting the Portugal Operations Strategy and Compliance team with insightful operational analysis. Your mission will be to deep dive into data to identify patterns of fraud, devise action plans to improve operations of our partners and create initiatives that add value to the overall country strategy.
THE JOURNEY
Provide analytical support to the operations team in Lisbon
Evaluate strategic opportunities, performing a broad range of quantitative and qualitative analyses to improve the partner operations (improve preparation times, reduce cancellations and increase available time) to make sure we always deliver the best service to our customers
Be responsible for operational excellence, compliance with processes, experience on platform and many more from data perspective: providing deep analytics, creating dashboards, bots, simulations, data models.
Propose (be an enthusiast), track and consolidate new ideas to improve the operations by being obsessed with Glovo's KPIs
Understand, deep-dive into the data, to understand the reasons and the levers we can act upon to improve KPIs
Own all dashboards and build new tools to improve the visibility of metrics in the department
Bring ideas that add to the country’s core strategy and act on them
Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
Work with global and regional teams to coordinate and execute projects to reach your goals
WHAT YOU WILL BRING TO THE RIDE
Must have
1 or 2 years of professional experience in highly demanding positions (operations, consulting, tech, etc.)
Excellent critical thinking by using a data-driven approach (Excel/Gsheet proficiency also experience in SQL preferred)
Portuguese and English
Problem Solving
Strategic thinking
Nice to have
Interest in using AI tools and coding platforms
Ability to effectively communicate to stakeholders
Cross-Functional team management
At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.
Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
So, ready to take the wheel and make this the ride of your life?
Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!
How we rate this
Junior Operations Analyst at Delivery Hero (talabat) rates 40 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.
Uses AI. An ordinary role that requires AI tools.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where data analysis was part of your work. What did you do?
- Tell me about a project where operations strategy was part of your work. What did you do?
- Tell me about a project where fraud detection was part of your work. What did you do?
- Tell me about a project where dashboards was part of your work. What did you do?
- Tell me about a project where problem solving was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Data Analysis, Operations Strategy, Fraud Detection, Dashboards, and Problem Solving. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
- Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.
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