Key Account Executive

Job Purpose:

To grow airline revenue by acquiring and managing corporate clients and Travel Management Companies (TMCs), developing strong business relationships, promoting airline products and services, and achieving assigned sales targets.

Applicants are preferred to have their own reliable car, as the role involves visiting different locations. 

Key Responsibilities:

Sales & Business Development

• Identify and acquire new corporate clients, TMCs, travel agencies, and business partners.
• Develop and implement sales strategies to increase revenue from corporate and business travelers.
• Promote airline products, services, loyalty programs, and corporate travel solutions.
• Manage and grow a portfolio of existing corporate accounts.
• Maintain strong relationships with clients through regular meetings, calls, visits, and follow-ups.
• Understand customer travel needs and provide suitable travel solutions based on their travel patterns.
• Prepare and present commercial proposals, contracts, and business agreements.
• Negotiate commercial terms, pricing, contract renewals, and upgrades in line with company policies.
• Ensure corporate agreements are properly implemented and compliant with agreed terms and company policies.
• Achieve or exceed monthly, quarterly, and annual sales targets.

Market & Account Management

• Conduct market research to identify new business opportunities and understand customer needs.
• Monitor competitor activities, market trends, pricing, and changes in the corporate travel market.
• Regularly review sales performance, revenue, forecasts, and account activity using internal systems.
• Prepare sales reports and provide management with updates on revenue, forecasts, market conditions, and business opportunities.
• Maintain accurate and up-to-date customer and account information.
• Identify opportunities to increase market share and revenue within the assigned territory.
  
  
  

Internal Coordination & Customer Support

• Work closely with Pricing, Revenue Management, Operations, Customer Service, and other internal teams to ensure smooth service delivery.
• Coordinate with Marketing on campaigns, corporate promotions, roadshows, events, and activities targeting business customers.
• Act as the main point of contact for corporate client concerns and escalations.
• Follow up on ticketing, schedule, pricing, or service issues and ensure timely resolution.
• Provide feedback from corporate customers to relevant internal teams to improve products and services.
• Support the implementation of new products, systems, and sales initiatives.
  
  
  

Corporate & Government Relations

• Build and maintain professional relationships with corporate clients, TMCs, government bodies, and other key stakeholders.
• Represent the airline at corporate events, trade shows, networking functions, and industry meetings.
• Conduct client and stakeholder visits as required.
• Maintain professionalism, confidentiality, and discretion when dealing with sensitive business or government matters.
  
  
  

Personal Qualities & Skills:

• Fluent in English, both spoken and written.
• Strong communication, presentation, negotiation, and relationship-building skills.
• Confident and professional when dealing with corporate clients, government authorities, and internal teams.
• Willing to travel for client meetings, regulatory visits, corporate events, and business activities when required.
• Able to quickly understand and adapt to unique airline products, services, and corporate sales models.
• Comfortable learning and using new systems, tools, and processes.
• Strong organizational and time-management skills with the ability to manage multiple accounts and priorities.
• Able to meet deadlines and manage meetings, follow-ups, and responsibilities effectively.
• Self-motivated and able to take ownership of tasks with limited supervision.
• Proactive in identifying opportunities, solving problems, and following up with customers and internal stakeholders.
• Strong understanding of corporate and government business environments.
• Maintains a polished and professional image when representing the company.
• Demonstrates discretion, respect, and professionalism in sensitive situations.