PhilipsKey Account Manager Ecommerce
Philips is hiring a Key Account Manager Ecommerce in Kuala Lumpur, Malaysia. Level rates it ; you can apply on Philips.
Level's read on this job
- Level rates this sales role Little AI ●○○○: aI is not part of the work.
- The posting mentions Shopee, Lazada and Tiktok Shop among its tools and skills.
- Level classes it as a mid-level role.
- Philips has 784 other open roles on Level.
- Posted within the past two weeks.
AI in this role
Owns profitable growth and day-to-day e-commerce business performance across Shopee, Lazada, and TikTok Shop.
Job Title
Key Account Manager EcommerceJob Description
Job title:
Key Account Manager Ecommerce
Your role:
We are seeking a commercially driven E-commerce Manager to own profitable growth and day-to-day business performance across Shopee, Lazada and TikTok Shop in Malaysia. The role will lead our appointed e-commerce enabler and work closely with Sales, Marketing, Finance, Supply Chain and Customer Service to deliver platform sales, campaign execution, media efficiency, inventory availability and an excellent customer experience.
Own annual and monthly channel plans, net sales/GMV, contribution margin, trade investment and growth initiatives by platform.
Develop platform-specific strategies covering assortment, pricing, flagship-store positioning, campaigns, vouchers, bundles, launches and platform negotiations.
Set clear scope, KPIs and SLAs for the e-commerce enabler.
Lead weekly operating reviews and monthly business reviews, monitor fees and deliverables, and ensure timely issue escalation and resolution.
Plan and optimize sponsored search, affiliate commissions, vouchers and promotional mechanics. Evaluate ROAS, TACOS, incremental sales and promotion ROI.
Drive affiliate, creator, livestream and short-form content programmes that convert reach and engagement into sales.
Maintain strong product listings, search keywords, images, videos, specifications, ratings, reviews, pricing consistency and campaign visibility.
Partner with Demand Planning, Supply Chain and the enabler to maintain availability, prepare campaign inventory, manage ageing stock and reduce cancellations and late shipments.
Build weekly and monthly reporting covering sales, traffic, conversion, AOV, media, promotions, stock and profitability.
Translate performance gaps into clear corrective actions. Monitor store health, chat response, fulfilment, returns, ratings and reviews, and resolve recurring customer issues with the relevant teams.
Own the integrated e-commerce calendar and coordinate internal teams, platforms, agencies and the enabler to deliver campaigns and launches on time.
You're the right fit if:
2-5+ years in e-commerce, with direct ownership of Shopee and Lazada. Hands-on TikTok Shop experience is strongly preferred.
Proven experience managing local marketplace campaigns, seller centres, platform account managers, agencies or e-commerce enablers.
Able to own channel targets and understand marketplace P&L, gross-to-net, contribution margin, trade spend and promotion economics.
Strong knowledge of store operations, campaign tools, vouchers, bundles, sponsored ads, affiliate programmes, livestreams and platform analytics.
Demonstrated ability to brief, challenge and performance-manage an outsourced enabler or agency using KPIs, SLAs and structured business reviews.
Strong Excel and dashboard skills, with the ability to turn platform, media, stock and financial data into actions.
Strong communication and project leadership across Sales, Marketing, Finance, Supply Chain, Customer Service and external partners.
Bachelor’s degree in Business, Marketing, E-commerce, Analytics or a related field. Relevant experience may substitute for a specific degree.
Experience in consumer electronics, personal health, beauty, FMCG or another high-volume consumer category. Omnichannel or D2C experience is an advantage.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
About Philips
Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care.
How we rate this
Key Account Manager Ecommerce at Philips rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Also common in sales jobs at this level
Pay
- Typical sales job
- $142k
This posting doesn't list pay. Use the typical sales figure when pay comes up. See sales jobs
Questions you could be asked
- Tell me about a project where e commerce was part of your work. What did you do?
- Tell me about a project where key account management was part of your work. What did you do?
- Tell me about a project where marketplace management was part of your work. What did you do?
- Tell me about a project where p and l management was part of your work. What did you do?
- Walk me through how you've used Shopee in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: E Commerce, Key Account Management, Marketplace Management, P And L Management, and Shopee. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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