Key Account Manager, Private and Government Hospitals, Mindanao

Job Title: Key Account Manager (KAM), Private and Government Hospitals, Mindanao

Location: Mindanao (Davao Base)

ROLE SUMMARY

The Key Account Manager is a strategic business and growth architect responsible for developing and executing strategies that maximize value -driven Initiatives that expand access and deliver sustainable business growth across strategic accounts within the Private Hospital, Government and Retail customer segments.

The role combines deep customer understanding, scientific and clinical value communication, strategic access and business acumen to shape account-level decisions, including Hospital and Retail formulary inclusions, contracting, tenders and access pathways. The KAM builds trusted partnerships with C- suite, Therapeutic committees, HCPs, Procurement, Pharmacy, Finance, Retail stakeholders and other key decision makers to address customer evolving needs and co-create sustainable value-based solutions to advance patient outcomes while driving long-term business growth.

Detailed Role Responsibilities

1. Lead Strategic Account Growth and Business Performance

• Drive strategic account plans that drive growth, access and sustainable revenue impact.
• Build C-suite partnerships to unlock customer value, portfolio opportunities and improved access.
• Anticipate market dynamics, manage risks and accelerate high value compliant business outcomes
• Drive retail access, adoption and market expansion.

2. Drive Healthcare access, formulary inclusions and value-based solutions.

• Accelerate hospital and retail formulary wins through strategic stakeholder engagement. (Therapeutic Committee, Department Head, Pharmacy, Finance, Procurement, C-suites, Medical Center Chief and Retail KDM)
• Translate clinical evidence and healthcare value into compelling solutions for patients, across healthcare institutions and retail channel
• Anticipate and address access barriers to unlock opportunities and accelerate appropriate patient access.

3. Drive, tender, contracting and commercial Growth

• Lead hospitals tenders, contracting and negotiations to secure sustainable growth and value.
• Build differentiated, value-based commercial strategies aligned to hospital and retail priorities and business objectives.
• Navigate complex procurement and contracting landscape with strong commercial judgement, agility and compliance.

4. Drive Scientific and Educational Engagement.

• Lead high-value, evidence-based scientific dialogue with HCPs, Therapeutic Committees, Hospital and Retail stakeholders.
• Connect stakeholders to the right Pfizer scientific expertise and resources to address clinical and educational needs

5. Identify and develop new business opportunities

• Proactively identify business development and growth opportunities within existing and prospective hospital strategic and retail accounts.
• Translate customer insights, market trends and unmet needs into innovative solutions and opportunities to expand access.
• Lead cross-functional initiatives that create new pathways for sustainable growth and partnerships

6.Orchestrate an Exceptional customer experience.

• Act as a single point of coordination for hospital and retail accounts ensuring seamless and compliant access to Pfizer resources, expertise and solutions.
• Understand customer preferences, operating models and decisions journeys to deliver relevant, timely and differentiated engagement
• Continuously improve customer experience by simplifying interactions, reducing barriers and strengthening service delivery.

7. Collaborate across the organization to deliver impact.

• Lead cross functional collaboration to deliver integrated account strategies
• Ensure account planning and execution are aligned with business priorities
• Demonstrate Pfizer values through patient focus, integrity, collaboration, courage and excellence, putting patients at the center of decisions while delivering measurable impact

Qualification:

• Bachelor’s degree/ Master’s Degree is a plus
• Minimum of 10 years’ experience in pharmaceutical sales, with at least 2 years’ retail account management or hospital account management experience
• Deep understanding of the pharmaceutical market/Channel market
• Strong account management and relationship-building skills where management of major accounts at head office level is a plus
• Ability to shape cross-functional teams and stakeholders
• Intermediate to advanced knowledge of Microsoft Suite (Excel, PowerPoint, Word)
• Strong numeracy/analytical skills
• Above average communication and people-handling skills
• Has attention to detail

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.