L2 Operation & Support Engineer

Thales is hiring an L2 Operation & Support Engineer. Level rates it ; you can apply on Thales.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include Kubernetes, Google Cloud Platform and GitLab.
Level classifies it as a mid-level role.
Level lists 3,600+ other open roles at Thales.

AI in this role

Build, maintain, and support mission-critical cloud-native infrastructure and CI/CD pipelines as an L2 DevOps engineer.

KubernetesGoogle Cloud PlatformGitLabTerraform

devopsinfrastructure-as-codeci-cdsystem-monitoringincident-response

Location: Khobar, Saudi Arabia

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

For over 50 years, Thales has been a trusted partner of the Kingdom of Saudi Arabia. As a local industrial partner, Thales provides advanced solutions in Defence, Public Security, Civil Aviation, Space, Enterprise, and Cybersecurity across four sites throughout the country. The Saudi Vision 2030 is at the heart of Thales' strategy in the Kingdom, driving the localisation of defence technologies and systems, strengthening local capabilities, developing local talent, and supporting national sovereignty through strategic collaborations. To reinforce its commitment to localising its defence activities and to build a future we can trust in the Kingdom, Thales established SAMI Thales Electronic Systems (STES), a Joint Venture with Saudi Arabian Military Industries (SAMI), operating under the ambitious directives outlined in Vision 2030.

As an DevOps Engineer for the Thales CDI/MCS products On-Demand Connectivity (ODC) and eUICC IoT Manager(eIM), you will apply software engineering skills to build, maintain, support and optimize mission-critical, cloud-native systems and applications. You will play a pivotal role in ensuring our ODC &eIM solutions are reliable, scalable, and performant.

Job Responsibilities

Infrastructure & Automation: Design, develop, and automate infrastructure using Infrastructure-as-Code (IaC) principles. Maintain robust CI/CD pipelines using GitLab.
Cloud Operations: Install, configure, and manage Kubernetes-based solutions on Google Cloud Platform (GCP).
System Reliability: Take ownership of production systems with a "you build it, you run it" mindset. Manage real-time system monitoring, observability, and incident response to meet strict SLA commitments.
Integration & Support: Act as a technical bridge between development, validation, and customers. The team will be working on 24/7 onsite shifts to provide operational support and participate in high impact Change Advisory Board (CAB) reviews.
Documentation: Prepare technical documentation, customer acceptance plans, and operational readiness reviews to drive continuous process improvement.
Team Collaboration: Contribute to team growth through knowledge sharing, technical training, and continuous process improvement.

Job Skills & Qualifications

Education: Degree in Computer Science or a related discipline.
Experience: 4+ years in systems administration, solutions delivery, or integration engineering. Experience with support & operations of highly critical productions systems and Understanding of ITSM processes (incident, Change, Problem, SLA's...) required.
Cloud & Orchestration: Advance experience in public cloud (preferably GCP), Kubernetes, and container orchestration along with GitLab, CI/ID, Vaults.
Automation & Scripting: Autonomous in Bash, Python, or Perl. Experience with Terraform, Helm.
Advanced Linux experience (minimum 3 years).
Strong understanding of networking (IPv4, Subnetting, TCP/IP, packet routing).
Deep knowledge of HTTP(S), SOAP, and REST APIs.
Strong proficiency in Apache, SSL/TLS/mTLS.
Databases: Hands-on experience in Cassandra and MySQL.
Telecom Domain (Preferred): Experience with eSIM technologies (e.g., SGP22/32) and telecommunications infrastructure.
Development: A background in Java is highly preferred.

Behavior Competencies

Mindset: Customer-oriented, self-starter, analytical, and an excellent team player.
Communication: Strong communicator capable of managing conflicts in a fast-paced environment.
Adaptability: Quick learner, flexible with hours, and ready to participate onsite in 24/7 team support to ensure system resilience.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

How we rate this

L2 Operation & Support Engineer at Thales rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

L2 Operation & Support Engineer is an open job at Thales.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Khobar.
The job was posted on September 8, 2026.
Seniority: mid.
Applications are handled by Thales. Apply on Thales

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

DevOpsInfrastructure As CodeCI/CDSystem MonitoringIncident ResponseKubernetesGoogle Cloud PlatformGitLab

Questions you could be asked

Tell me about a project where devops was part of your work. What did you do?
Tell me about a project where infrastructure as code was part of your work. What did you do?
Tell me about a project where ci/cd was part of your work. What did you do?
Tell me about a project where system monitoring was part of your work. What did you do?
Tell me about a project where incident response was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: DevOps, Infrastructure As Code, CI/CD, System Monitoring, and Incident Response. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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