L3 Splunk Admin & IT Operations Lead- RTM

Job Description:

Brief Description:

The L3 Splunk Admin & IT Operations Lead - RTM is responsible for providing high-level operational and technical leadership to Airbus. In addition to expert-level Splunk administration, this role acts as the operational backbone for the existing support team - driving day-to-day IT Operations Management (ITOM), continuous system reliability, and overall infrastructure availability. Working in a self-sufficient, multi-disciplinary team, the individual will mentor L1/L2 engineers, manage critical operational issues, and ensure strict alignment with ITIL processes (Incident, Problem, and Change Management).

Key Deliverables:

• Deliver business value and maintain high operational reliability.

• Provide strong operational and technical leadership to elevate the performance and capability of the L1/L2 support team.

• Provide transparent updates during Agile rituals (remaining work, roadblocks) and escalate risks proactively.

• Consistently ensure on-time, high-quality (first-time-right) delivery of operational sprints and platform enhancements.

• Introduce innovative, cost-effective automation and operational optimization solutions.

• Achieve high customer satisfaction by maintaining SLA/OLA compliance and minimizing mean time to resolution (MTTR).

Key Responsibilities:

• Take full ownership of technical operations and be available 24x7 for crisis management and major incidents.

• Provide daily operational guidance, mentoring, and escalation support to the L1/L2 operations teams.

• Perform trend analysis on daily, weekly, and monthly KPI reports to identify potential operational risks and execute continuous improvement plans.

• Review business-specific KPI dashboards and implement value-added monitoring and operational metrics.

• Drive Incident, Problem, and Change Management workflows to ensure resolution strictly within defined SLAs and OLAs.

• Conduct Root Cause Analysis (RCA) for complex outages and lead preventative action plans for permanent issue resolution.

• Maintain operational excellence through technical audits, system optimization, and standardizing team workflows.

• Create, update, and review Knowledge Base articles, standard operating procedures (SOPs), and deliver training sessions to support staff.

• Collaborate with the Product Owner and IT leadership to align operational capabilities with future technical innovations.

• Drive end-to-end automation of recurring tasks using DevOps tools to increase efficiency across RTM run operations.

Knowledge & Skills:

Engineering graduate with 8–10 years of experience in Infrastructure Monitoring, Splunk Administration, and IT Operations Management in a matrix organization.

Must Know (Expert Level):

• Strong technical ownership with a proven track record of guiding L1/L2 support teams and resolving complex operational issues.

• Splunk Infrastructure management, multi-site clustering, log deployment, integration, and administration (Splunk Certification preferred).

• Strong IT Operations Management (ITOM) expertise, including SLA/OLA management, shift alignment, and escalation protocols.

• ITIL framework execution (Incident, Change, Problem, and Escalation Management).

• Certified Red Hat Linux Administrator with strong practical knowledge of Windows OS environments.

• Cloud Infrastructure: AWS (EC2, S3, Route53, IAM).

• Automation & Scripting: Shell, Python.

• Networking Fundamentals: DHCP, DNS, SSL/TLS certifications, and traffic routing.

• DevOps Tools: Git, Ansible, Jenkins.

• Identity & Access Management: SAML, OAuth integrations.

• System performance troubleshooting and RCA methodologies.

• Excellent verbal and written communication skills.

Intermediate Knowledge:

• Agile / Scrum ways of working.

• ServiceNow (ITSM platform administration and workflow usage).

Basic Knowledge:

• JIRA, Confluence, VersionOne, or equivalent project tracking tooling.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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