Lead, Engineering Operations

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Engineering Operations play a meaningful role at Salesforce in leading large-scale, cross-functional initiatives within our Technology organizations. Eng Ops are responsible for programs from beginning to end, ensuring a better workflow and more effective communication. They work closely with executives and key company partners to drive critical programs and activities across the company!

As the Lead, Engineering Operations Manager for Platform, you will play a pivotal role in orchestrating and overseeing complex technical initiatives that contribute to our continued growth and success. You will collaborate with cross-functional teams, including engineering, product management and marketing, operations, and sales, to ensure alignment and timely delivery of projects. Though this is an individual contributor role, you will thrive in a culture of ownership, delivery and innovation!

About You

Love to wear multiple hats.

Builds the relationships to make things happen.

Highly functional in an energizing environment.

Comfortable bending between the tactical and strategic.

Outstanding executive presence and communications professional.

A service-oriented-minded person who "Thinks Customer."

Enjoy a hyper-transparent flow of information, conversation, and ideas. 

Your Impact

Lead programs by aligning across program scope, and release planning, as well as aligning one or more teams on vision, and business goals, crafting program structure, and securing cross-functional alignment.

Drive teams through the Software engineering experience using Agile and analytical and technical skills.

Develop strong partnerships with key functional team members to drive focus on business goals. Be a trusted partner for executive management to ensure program success.

Support "program/feature" dependencies across multiple teams, scrum teams, functions, divisions, and partners.

Anticipate and remove obstacles with a sense of urgency that slow down or prevent project teams from delivering on project goals.

Provide monthly program reviews and updates at sprint reviews (deep dive into the current state of project goals, risks, and critical issues).

Create a collaborative environment that fosters creativity, innovation, and learning.

Be a catalyst within the organization, someone who can help advance our Product & Technology strategy globally and drive others in the organization to change. 

Qualifications

A related technical degree required.

3+ years of enterprise software/technical program or engineering management experience at an enterprise technology company.

3+ years of conducting and leading SaaS product development programs; shown understanding of the SaaS business model and its product development lifecycle.

Excellent analytical and problem-solving skills with a history of hands-on, detail orientation.

Deep experience with the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.

Ability to establish credibility and rapport with senior executives and team members.

Outstanding organizational, communication, and relationship-building skills conducive to driving consensus; able to work in a cross-functional, matrix management environment.

Ability to master technical subjects and technologies relevant to the program.

Strong organizational, project management, analysis, and communication skills.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.