Lead IT Infrastructure Engineer

AI in this role

As a Lead TechOps Engineer you will be responsible for maintaining the hybrid infrastructure that allow various divisions within the NCC Group to function and communicate securely, both internally and externally, on a daily basis.
Working as a Lead of the Group Corporate TechOps team, responsibilities will include patching/securing; configuring; upgrading; maintaining the company’s cloud, virtualisation, storage and server infrastructure along with designing; installing; configuring new systems & equipment whilst liaising and planning with other highly skilled infrastructure, network and security specialists. Projects will vary depending on business and focus on security; policies; procedures; documentation; and being an approachable team player is key. You will work in a fast paced and fluid environment so responsiveness and the ability to manage varying workloads whilst maintaining high standards is important. On occasion, there maybe planned and unplanned out of hours work therefore, flexibility is key.

In this role you will be a key member of a small and dynamic global team based primarily in the UK but also other regions, with opportunities to be exposed to new technologies and methods for ensuring reliable and secure IT operations.

Key Responsibilities

To ensure IT infrastructure services function to Service Level Agreements (SLA's)
To maintain (patch/troubleshoot/document) and monitor physical and virtual network/server/cloud infrastructure environments with a strong focus on security
Install and test new solutions and enhancements to existing solutions in both test and production environments
Diagnosis and resolution of issues in accordance with published SLA's and in a customer focused manner
Appropriate management & escalation of faults, failures and change requests to the relevant parties, ensuring timely and appropriate responses
Be an escalation point for fault resolution for Service Desk Engineers and provide on-call 24/7 support as required
Engage in project and capacity planning, implementation and rollout providing expert advice as appropriate
To maintain up-to-date technical skills to perform the role in a dynamic agile business
1:1s - Regular, structured check-ins focused on priorities, progress, challenges, wellbeing, and development; create space for open, two-way dialogue.
Performance: Clear expectations, ongoing performance tracking, early intervention on issues, and fair, evidence-based reviews; recognise and differentiate performance.
OKRs: Set clear, measurable goals aligned to organisational priorities; regularly review progress, adjust as needed, and focus on outcomes over activity.
Coaching: Build capability through questioning, stretch opportunities, and tailored development support; encourage ownership and growth.
Guidance: Provide clarity, direction, and context while enabling autonomy; support decision-making and remove barriers.
Feedback: Frequent, timely, and actionable feedback; actively seek input from others to drive continuous improvement

Skills, Knowledge & Expertise

Essential skills: ·

Management experience in TechOps Engineering role
Previous experience working in a TechOps Engineer role or similar technical IT role.
Previous experience working in a 3rd line corporate enterprise cloud & hybrid infrastructure experience working within a fast-paced agile environment
Solid experience with varied aspects of corporate hybrid enterprise IT infrastructure & networking – good TCP/IP networking & routing knowledge
Proven skillset to include Server 2012 to 2022; DHCP; DNS; vSphere; MS Azure/AD/Entra; M365 (EXO/Teams etc.); Group Policy; Firewalling
Datacentre server (HP/Dell Servers/Blades) hardware support, build and configuration
Demonstrably comfortable working on own initiative and as part of a larger team ·
Demonstrable broad ranging troubleshooting
Excellent documentation/diagramming skills
Familiarity and acceptance of ITIL standards and associated change management disciplines
Confident in applying security hardening to various infrastructure components

Desirable but not essential:

Networking skills to a CCNA level
Linux technologies (OS/SQL/Web Servers/Proxies/Containerisation)
AWS/GCP
Automation skills (Ansible, Puppet, Chef etc.)
Version Control (Git)
SSL Certificate Authorities

How we rate this

Lead IT Infrastructure Engineer at NCC Group rates 38 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.