Lead Patient Representative - Telehealth

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Patient Representative - Telehealth based in United States.

This role serves as a key operational resource within a fast-growing telehealth environment supporting children and families.
You’ll help coordinate daily patient access operations while supporting a small team of Patient Access Representatives.
The position combines team guidance, quality assurance, patient service, workflow monitoring, and operational problem-solving.
You’ll monitor service levels, scheduling activity, inboxes, and performance trends to identify opportunities for improvement.
You’ll also contribute to call auditing and quality oversight for digital care and AI-enabled voice technologies.
The role requires close collaboration across clinical, operational, and technical teams while maintaining strong privacy and compliance standards.
It’s an opportunity to contribute to more accessible, reliable, and patient-centered virtual healthcare services.