Lead Product Designer, London, UK

We're the world's leading consumer healthcare platform, supporting millions of patients across the US, Australia, the UK, Germany, Japan, Spain and Canada.

We're driven by the belief that good health should last a lifetime, and that to get there we need to deliver the personalised, high quality and empathetic care that the traditional system cannot support.

You'll partner with our care teams of prescribers, nurses, health coaches, pharmacists and dietitians to support patients across preventative health, weight management and specific women's and men's health conditions.

We joined Hims & Hers so that you can do all of the above on a bigger scale, with more ambition, a stronger global brand and the resources to deliver care to patients in dozens of countries.

We're looking for people who appreciate and are excited by the enormity and uniqueness of this challenge, and want to work in the most ambitious, smart, fast moving and positive sum environment of their lives to transform how healthcare is delivered globally.

We hope that's you.

You're a talented Lead Product Designer with a passion for health and excitement about building our expanding healthcare platform. You enjoy working in dynamic environments, solving complex problems, and creating thoughtful, user-centred design solutions that make a real impact.

In this role, you will:

• Own a problem area across connected surfaces, not a queue of screens, from definition to delivery.
• Research it, design it, write it, test it, measure it, iterate. You drive it without waiting for a spec.
• Move commercial outcomes on your surface: activation, conversion through regulated intake, retention, adherence. You know which metric you are moving and why.
• Create designs that build trust and hold up in a regulated market.

What good looks like

• Scope: you own a problem area end to end.
• Impact: you moved a meaningful metric and can show the before and after.
• Influence: you raise the bar around you. You give sharp critique. You make junior designers better without being asked to.

About you (who you are)

You're a talented Lead Product Designer with a passion for health and excitement about building our expanding healthcare platform. You enjoy working in dynamic environments, solving complex problems, and creating thoughtful, user-centred design solutions that make a real impact.

Skills & experience

• Problem definition. You shape the problem, not just the pixels. Using research, data and the input of others, you break the ambiguity down and package it back up into something the team can build. The signal is evidence you helped define the right problem, not just made the screens.
• Visual craft. Non-negotiable. Typography, spacing, colour, motion and micro-interactions, used with intent, not decoration. Weak craft is a no, whatever the strategy talk.
• Accessibility. You design inclusively without being asked. You know why the standard exists, not just what it says, and it shows in judgement calls a checklist cannot make.
• Systems thinking. You design across surfaces, from mobile to emerging platforms like AI-native interfaces, and contribute to the system others build on. Infrastructure compounds. Single screens do not.
• Product and commercial sense. You shaped what got built. Metrics, research and commercial awareness sit next to the work. Craft in isolation moves nothing.
• Communication. Clear, specific, opinionated. You say what you decided and why, and you are just as clear on what you chose not to do and why.
• Working in the open. You share early and often, and you use critique to sharpen the work. You lift the quality of every review you join.

• LLMs are already embedded in your workflow.
• You prototype in tools like Claude Code and Cursor to test ideas in real code, not just mock them up. Tighter build-measure-learn loops.
• The signal is workflow, not tool count. Judgement spent where it counts.

We expect you to work end to end, from problem definition and research to information architecture and UX writing.

• Your own research and usability testing.
• Validation and experimentation. You set up A/B tests and read them honestly.
• UX writing. In a regulated market, this is craft and compliance at once.
• Problem definition. Break it down. Package it back up.

Show problem solving that moved a commercial lever, not just well-made screens. We want evidence of the outcome, the craft behind it, the care in the finish, how you contributed to the Design System, and where AI tightened your process. How you write it says as much as what you show. Concise and clear is a signal of how you communicate. Applications without a portfolio will not be considered.

Typically 8 years or more in product design, with a track record of owning a domain, building systems others depend on, and developing other designers.

Behaviours & attitude

• Patient-first mindset. You put patient outcomes first. Every decision weighs commercial growth against clinical safety and care, and you don't let one erode the other. You understand real health journeys well enough to make them simple, accessible and worth trusting.
• Collaborative creation. You work well across product, engineering and clinical, and you know a good idea can come from any of them. You listen to feedback and take it on, using it to make the work better.
• Curiosity. You ask why before how. You stay curious about the patient, the problem and the tools you use to solve it, and you're comfortable being a beginner when something new is worth learning.

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software) across men’s health and well-being, fertility, and skincare.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in the UK

• Be an owner – Your own stake in the business with our employee options program
• Invest in your growth – Annual development budget plus 3 days of professional development leave
• Work flexibly – Hybrid setup with 3 days a week in our Old Street office, designed for focus and collaboration
• Support your well-being – Private health insurance through Vitality or opt for a monthly wellness allowance to spend on what matters most to you
• Take time off – 25 days of holiday, enhanced parental leave and work from anywhere 3 weeks out of the year
• Join a connected team – A vibrant office culture with regular socials, clubs, after-school sport, and seasonal events

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.