MastercardLead Product Management – Technical – AI Transformation
Mastercard is hiring a Lead Product Management – Technical – AI Transformation in Pune, India. Level rates it ; you can apply on Mastercard.
Level's read on this job
- Level rates this role Works on AI ●●●○: the daily work is on AI products, without building the model.
- The posting mentions AI product, AI safety and product management among its tools and skills.
- Level classes it as a lead role.
- Mastercard has 1,100+ other open roles on Level.
AI in this role
Lead technical product manager for AI transformation to drive generative AI chatbot use cases and agentic services.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Lead Product Management – Technical – AI TransformationOverviewMastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
The Services Business represents over a third of Mastercard revenues and is a key differentiator for Mastercard. Services use our unique and proprietary data, technology, insights and expertise to deliver solutions that meet the needs of our customers. Services is critical for the sustained, long-term growth of Mastercard.
Within the Services organization, this role sits within the Business & Markets Insights (BMI) organization. The Business & Market Insights vertical is focused on creating products and solutions that create value for customers through Analytics, Insights, Business Experimentation, and Payment Consulting & Innovation.
Under BMI, Payment Performance Intelligence Program's Global Product Management team is seeking an accomplished technology-focused Product Manager to support the evolution of its products to include AI intelligence. This person will be part of a team of product managers that oversee key activities including execution of the AI product strategy, management of the roadmap, shaping the product platform architecture and the creation of technical requirements.
This individual will partner closely with other members of the Global Product Management team including data scientists to support development of Gen AI chatbot use cases & agentic services and ensuring product priorities are well-aligned with strategic objectives. This individual will also be the key collaborator with the Platform team to shape the long-term vision for the product and ensure efficient development execution.
Role
• Support the definition and execution of the AI product roadmap for Payment Performance Intelligence, contributing to strategy and investment discussions led by senior product leadership.
• Own delivery of assigned AI product areas end to end, from discovery and requirements through development, launch, and post-launch iteration.
• Help identify and validate high-value use cases for GenAI, chatbots, agentic services, predictive insights, and self-service analytics.
• Translate customer needs, market inputs, and business objectives into clear user stories, technical requirements, and acceptance criteria.
• Work day to day with Data Science, Engineering, and Platform teams to groom the backlog, unblock dependencies, and maintain sprint velocity.
• Coordinate with Commercial, Risk, Legal, Security, and Compliance partners to ensure products meet regulatory and responsible AI requirements.
• Recommend prioritization based on customer value, commercial impact, technical feasibility, and effort, escalating trade-offs where needed.
• Define and track success metrics for owned features, reporting progress, risks, and adoption to stakeholders.
• Prepare and present roadmap updates, demos, and release communications to internal stakeholders and customer-facing teams.
• Mentor junior product managers and associates, and contribute to improving agile practices and product documentation standards across the team.
All About You
• Solid experience in agile product management for analytics, data insights, AI-enabled, or financial services products.
• Working knowledge of GenAI use cases, predictive insights, self-service analytics, and the data foundations required to support them.
• Demonstrated ability to convert customer problems into requirements, user stories, and measurable product outcomes.
• Experience collaborating across Product, Engineering, Data Science, Commercial, Risk, Legal, Security, and Compliance teams.
• Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Comfortable operating with a degree of ambiguity, managing competing priorities, and driving execution in a fast-paced environment.
• Experience mentoring or guiding peers and junior team members is preferred; formal people management experience is not required.
• Highly organized and analytical, with strong attention to detail in backlog management and delivery tracking.
• Bachelor's degree in business, technology, or equivalent experience required; technical background, payments experience, or product certification preferred.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
How we rate this
Lead Product Management – Technical – AI Transformation at Mastercard rates 70 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.
Works on AI. The daily work is on AI products, without building the model.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- How do you decide which parts of a product should use AI versus a fixed set of rules?
- How do you think about the risk of an AI system in this kind of role failing silently?
- Tell me about a project where product management was part of your work. What did you do?
- Tell me about a project where ai strategy was part of your work. What did you do?
- Tell me about a project where generative ai was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: AI Product, AI Safety, Product Management, AI Strategy, and Generative AI. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
- Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.
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