Lead - Servicing

ANZ is hiring a Lead - Servicing. Level rates it ; you can apply on ANZ.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Level classifies it as a lead role.
Level lists 191 other open roles at ANZ.
The role was posted in the last few days.

AI in this role

About Us

Standard
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Institutional
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

Technology (coding)
At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Our community of over 5,000 engineers is key to making this happen, because technology underpins every part of our business - from delivering tools, apps and services for our customers, to building a bank for the future.

Technology (non-coding)
At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Business & Private Banking

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Join Business & Private Bank and help deliver our growth ambitions by backing Australian businesses and private clients with the insights, solutions and support they need to move forward. We play a critical role in delivering the ANZ 2030 Strategy and you’ll be part of a team guided by our values to put customers first, deliver with excellence, own the outcome and work as one.

About the Role

As a [Role] in our [Tribe/Team/Domain/Business Unit], you’ll play a key role in helping to [state the key goal of the tribe/team/domain (why do they exist?)]. This role analyse a client's relationship, transactions and requirements to provide advice and support and/or specialist transaction banking expertise to customers. These positions will use a unique and comprehensive understanding of a multitude of payments and markets processes, systems knowledge and technologies and to deliver quality services to enhance the customer experience.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type:
Role Location:
Work Hours:

What will your day look like?

As a Client Service Specialist, you will:

• Be accountable for delivering exceptional service to customers within ANZ's Institutional & FI segments.
• Manage a portfolio of customer groups spanning the Institutional and FI segments
• Build and develop strong customer relationships, which maximise satisfaction levels and retention
• End to end management of escalations raised by customers where there have been service/operational errors or failures
• Pro-active education of customers to minimise effort and rework when interacting with the bank
• Pro-active education of internal stakeholders (RMs/AMs) to minimise any effort on their part
• Communication of system outages to impacted customers and managing expectations
• Identify opportunities for process improvements to increase efficiency and reduce the chance of errors
• Collaboration with multiple IOA teams to achieve optimal customer outcomes

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Strong experience in PCM
• Good knowledge of transaction banking and servicing of Institutional and FI customers
• Experience in managing customer service and operational needs.
• Good influencing, problem solving and negotiation skills
• Experience in delivering customer focused outcomes
• Demonstrated ability to deliver outstanding service and meet competing demands

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Job Posting End Date

26/11/2026, 11:59pm

How we rate this

Lead - Servicing at ANZ rates 32 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.