Leader, Customer Experience -SOS Shop -

When applicable, Bombardier promotes flexible and hybrid work policies.

Why join us? 

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise. 

Bombardier’s Benefits Program

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following: 

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Competitive base salary 
• Retirement savings plan 
• Employee Assistance Program  
• Tele Health Program

What are your contributions to the team?

Leader, Customer Experience – SOS Shop

Reporting to the SOS Shop director in the Saint-Laurent Manufacturing Centre, you will:

• Lead an engaged and experienced team of salaried employees towards delivery of critical parts to our manufacturing sites, our assembly lines, our aircraft in service and to our external customers.
• Develop our long-term strategy in line with new development programs and the Defense division projected growth.
• Assume all HR responsibilities of the Customer Experience team.
• Supervise timely invoicing and manage accounts receivable for our external customers.
• Coordinate priority management for each customer in relation to our internal capabilities.
• Lead financial forecasting for revenues and P&L for the business unit. Explain variances and deploy tactics to ensure meeting the financial commitments.
• Coordinate your team’s activities across other functions within the SOS Shop (estimation & feasibility, logistics, procurement, methods, quality).
• Clarify roles & responsibilities of your team with internal stakeholders.
• Lead and support continuous improvement initiatives and ensure deployment of our Operational Excellence system.
• Coach your team to develop their talent within the organization and ensure customer satisfaction.

How to thrive in this role?

As our ideal candidate,

• You hold a bachelor’s degree in business administration, engineering, or industrial engineering.
• You have minimum of ten (10) years of experience in a commercial/program management role.
• You are known to master customer satisfaction.
• You have excellent management skills. 
• You have good judgment, you are results oriented, able to work under minimum supervision and you observe tight delivery deadlines. 
• You have extraordinary flexibility, are passionate about non-recurring work activities and enjoy working under pressure.
• You have strong communication and leadership skills.
• You are fully bilingual (English and French) written and spoken.
• You have previous project management experience, would be an asset.

Now that you can see yourself in this role, apply and join the Bombardier Team!

Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals. 

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.

Job  Leader, Customer Experience -SOS Shop - 

Primary Location Marcel-Laurin Plant 1

Organization  Aerospace Canada

Shift  Day job

Employee Status Regular 

Referral Amount $2,000.00  

Requisition  16186  Leader, Customer Experience -SOS Shop -