AmazonPosted 1mo ago

Learning Manager UTR

Learning Manager UTR at Amazon scores 36 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

MX, ROO, Santiago De Queretarofull-time

AI in this role

Lead the execution of the Learning & Development strategy for the Mexico sub-region, within the strategic framework defined by leadership. Own program delivery, team management, and the measurement of training impact on operational results.

Key job responsibilities
- Owns strategy execution within a defined framework.
- Contributes to sub-regional strategic planning and influences their team's roadmap.
- Translates operational pain points into learning solutions.
- Manages launch readiness for Learning regarding new sites/processes and conducts delivery quality audits with associated corrective actions.
- Defines and tracks metrics measuring team progress, associate experience, and operational excellence.
- Develops mechanisms to report on training effectiveness.
- Leads regional and national-scope programs.
- Independently manages a team of staff and managers; hires talent; and oversees onboarding, calibration, and high/low-performance management within the region.
- Shares responsibility with other regional Learning Managers for best practices and cross-functional initiatives, and presents decisions and results to leadership up to three levels above.

Basic qualifications

- Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field
- Experience working with cross-functional teams
- Experience defining and implementing process improvement initiatives using data and metrics
- Speak, write, and read fluently in English
- Experience building and managing teams
- Experience in a high volume, high production operations environment
- Experience communicating complex information and solutions to senior stakeholders and influencing decisions, or experience performing ad hoc analysis using advanced Excel
- Knowledge of general AI tools
- Experience with Learning Management Systems (LMS)
- Degree in a related field (Educational Psychology, Business Administration, Education, Psychology, Data Science, or training-related)

Preferred qualifications

- Experience focused on Adult Learning Theory, including 1) virtual training facilitation and dealing with remote teams, and 2) delivering Soft Skills, Technology Skills and/or Technical or other Systems training
- Experience with creating & improving a variety of processes across product types & teams
- Experience with explainable machine learning and artificial intelligence methodologies and tools
- MBA and L&D certifications.

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